Call Centre Manager

2 weeks ago


Randburg, South Africa BluTrain Group Full time

**Basic requirements and experience**:

- Matric
- Completed RE5 (added advantage)
- Full FAIS Accreditation
- Must come from an Insurance background
- Must have Banking experience (ABSA, FNB, Standard Bank)
- Must have Outbound and Predictive Dialer experience
- 3+5 Years' Call Centre Management Experience

**Knowledge and Skills**
- Experience in planning and implementing sales strategies
- Experience managing and directing a sales team
- Excellent written and verbal communication skills
- Ability to lead a sales team with a proven tracked record of getting maximum results.

**Duties and Responsibilities**
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Coordinating with marketing on lead generation
- Manage Team leaders and their Teams
- Compile reports daily
- Liaise with QA managers to ensure quality standards are met
- Set up calibration when necessary
- Delegate work accordingly to promote efficiency
- Ensure that targets are met
- Attend meeting and facilitate training when necessary
- Monitor the performance of the team
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Ongoing training of the sales agents
- Develop your sales team through motivation, counselling, and product knowledge education
- Understand our ideal customers and how they relate to our products

**Salary: negotiable**

**Salary**: R20 000,00 - R25 000,00 per month

Application Deadline: 2023/07/27



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