Operator: National Emergency Control Centre

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001093

**Listing status**: Online

**Position summary**:
**Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a talented and experienced Operator: National Emergency Control Centre to facilitate and coordinate the reporting of activations and verifications on a national basis to ensure quick reaction time of operational staff and the police to optimise vehicle recovery to the satisfaction of clients.

**Job description**:
**Key roles and responsibilities**:
**Conduct Control Centre Duties and Functions**
- Provide effective emergency control centre services that ensures team and agent level response times are successfully achieved, as per the agreed strategic objectives and targets.
- Take all actions that will enhance the Customer Service experience.
- Receive inbound emergency calls from Tracker clients in a professional manner.
- Activate and action events in accordance with all NECC policies and procedures.
- Adhere to the provisions of the SAPS MOU & SOP (standard operating procedure).
- Co-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
- Liaise with SAPS, Law Enforcement and Private Security Industry partners, Provincial Operational Managers and LELO’s to ensure proper and effective response and recovery of activated vehicles.
- Provide thorough and detailed feedback to Tracker clients as and when required.
- Log the information on the relevant system as per approved standard operating procedures (SOPs).
- Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
- Identify callers by means of set authentication rules.
- Provide relevant stakeholders with continuous feedback as and when required.
- Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs.
- Liaise with internal role players to ensure excellent service delivery to relevant stakeholders.
- Follow up with role players to ensure that all calls and/or queries are resolved within the specified timeline as per the service level specifications.
- Escalate details of dissatisfied clients to management.
- Execute the required emergency control centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards.

**Optimise Availability and Drive Data Integrity** Ensure that all service level standards and regulations are strictly always adhere to.
- Ensure that emergency control centre agent availability is optimised to drive the achievement of agent and team level service targets.
- Contribute towards the continuous improvement of the department’s agent availability metrics.
- Ensure that all data-input regarding activations, verifications and recoveries is accurate and correct, as per agreed quality and time standards.
- Ensure that all quality standards are met in the execution of every control centre activity within the NECC operational requirements.
- Adhere to all relevant policies and procedures.
- Compile inspection reports on unresponsive vehicles and share with the relevant role players timeously.
- Report any deviations from procedures/processes to the Supervisor.

***

**Relationship Management and Liaison**
- Ensure ongoing professional liaison with Tracker departments and service providers to ensure that the policies and procedures are fully adhered to and service standards are maintained.
- Engage in regular communication with NaVICC, SAPS HQ & all Provincial SAPS as and when required.
- Provide non-recovery feedback to relevant stakeholders as per the approved SOPs.
- Provide regular updating of LELO / SAPS with regards to activated vehicles.
- Provide required feedback and assistance with regards to client complaints and query resolutions.

**Minimum requirements**:
**Qualifications, experience and competencies required**:

- Grade 12/Matric or Equivalent at NQF Leve 4
- Essential: 3 Years relevant experience in the field of emergency control centre operations.
- General vehicle tracking industry knowledge.
- Any law enforcement experience is advantageous.
- Excellent communication skills (especially verbal) in English and one or more SA official languages
- Computer Literacy (MS Office)
- PSIRA Grade C certification
- Must be willing to work shifts.
- Must be aware of the POPI Act.
- General vehicle tracking industry knowledge.
- Working knowledge of operational radio communication use and procedures
- Self-Leadership
- Results orientation
- Customer service orientation
- Strong problem-solving skills
- Sound analytical capabilities

  • Operator: National Emergency Control Centre

    16 hours ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001191 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Operator:...

  • Monitoring Control Centre Operator

    6 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...

  • Monitoring Control Centre Operator X4

    16 hours ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001119 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring Control...

  • Monitoring Control Centre Operator x4

    Found in: beBee jobs ZA - 7 days ago

    Randburg, Gauteng, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd's job vacancy, Career and RecruitmentJob title : Monitoring Control Centre Operator x4 jobs in GautengJob Location : Gauteng, RandburgDeadline : May 02, 2024Quick Recommended LinksJobs by LocationJob by industries Job descriptionKey roles and responsibilities:Control Centre Duties and FunctionsProvide effective control centre services as...

  • Monitoring Control Centre Operator x4

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Randburg, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Monitoring Control Centre Operator x4 jobs in Gauteng Job Location : Gauteng, Randburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Key roles and responsibilities:    Control Centre Duties and Functions Provide effective...

  • Monitoring Control Centre Operator x4

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Randburg, South Africa Tracker Connect Ltd Full time

    Tracker Connect Ltd’s job vacancy, Career and Recruitment Job title : Monitoring Control Centre Operator x4 jobs in Gauteng Job Location : Gauteng, Randburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job description Key roles and responsibilities:    Control Centre Duties and Functions Provide effective...

  • Operator IT Command Centre Shift

    6 days ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Call Centre Supervisor

    6 days ago

    Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

  • Call Centre Supervisor

    6 days ago

    Randburg, South Africa Shoprite Group Full time

    Closing Date 2023/03/09 - Reference Number SHO230302-3 - Job Title Call Centre Supervisor - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Randburg - Computicket House - Purpose of the Job - To support and coordinate the functions of the business from call centre perspective. - All aspects of...

  • Data Centre Technician

    Found in: Talent ZA C2 - 2 weeks ago

    Randburg, South Africa Telebest Full time

     Our client has an opportunity available for a Data Centre Technician based in Randburg.Requirements:Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management.Matric certificate.Valid South African driver’s license.3 years relevant experience in Hospitality, Customer Facing Service...

  • Call Centre Manager

    6 days ago

    Randburg, South Africa Blue Label Telecoms Full time

    **Responsibilities** - To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre - Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, compliance, people development and performance management through innovative solutions - Meet and exceed stipulated financial...

  • Distribution Centre Manager

    7 days ago

    Randburg, South Africa Life & Brand Portfolio Full time

    **RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: **1. **Staff Management**: - Lead, direct & monitor staff - Ensure that there are sufficient staff quantities present to perform required duties within stipulated budget. - Train and evaluate others - Adhere to performance review schedule **2. **Stock Control**: - Monitoring and...

  • Call Centre Data Capturing Clerk

    1 week ago

    Randburg, South Africa RJPersonnel Full time

    1years Verify and update all customer details onto the system Review and assess customers affordability and credit worthiness Offer debit order option with every customers' call Capture 30 Orders per hour Maintain customer services Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders Improve...

  • Team Lead: Data Centre

    1 week ago

    Randburg, South Africa OLP Full time

    Job Position: Team Lead: Data Centre Ref: 4432 Location: Randburg **Salary**: R49 200 to R71 200 commensurate with qualification and experience Qualifications / Requirements: - A Bachelor's degree or Equivalent IT Qualification or Diploma - Experience and technologies in use: - ITIL - CobIT - Minimum 5 years of experience with Computer hardware and...

  • Asset Re Marketing

    3 days ago

    Randburg, South Africa FirstRand Full time

    Job Description The Asset Re-Marketing Sales Manager is responsible to manage, control and maximize the recovery of re-marketed assets at the best cost possible. The incumbent must have a total understanding of the re-marketing process managing the storage, the logístical process, the valuation process and the auctioning of motor vehicles or aviation or...

  • Quality Controller

    1 day ago

    Randburg, South Africa People Dimension Full time

    **Job requirements**: - Shall be responsible for the quality and accuracy of his/her work - Provide relevant information regarding progress to supervisors - Perform work safely and follow established work procedures - Perform General Tasks as assigned by Supervisor - Ensuring compliance with national and international standards and legislation. - Working...

  • Quality Controller

    Found in: Talent ZA C2 - 2 weeks ago

    Randburg, South Africa People Dimension Full time

    Job requirements:• Shall be responsible for the quality and accuracy of his/her work• Provide relevant information regarding progress to supervisors• Perform work safely and follow established work procedures • Perform General Tasks as assigned by Supervisor• Ensuring compliance with national and international standards and legislation.• Working...

  • Stock Controller/supervisor

    16 hours ago

    Randburg, South Africa Cartrack Full time

    **Listing reference**: cartr_000402**Listing status**: Online- **Position summary** **Industry**:IT & Internet **Job category**:Stock Control **Location**:Randburg **Contract**:Permanent **EE position**:No **Introduction** - Are you curious, agile, and passionate? Do you take ownership, embrace challenges, and love problem-solving? We are a...

  • Project Controls Manager

    15 hours ago

    Randburg, South Africa Wood Plc Full time

    Overview / Responsibilities: Wood is currently recruiting for a Project Controls Manager who is functionally accountable for the project planning, cost engineering and capital estimating functions within the Mining & Minerals industry. Key Responsibilities: - The PCM is accountable for the following functions within the project: - Project Planning - Cost...

  • Senior Service Controller

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Randburg, South Africa Saic SA Full time

    As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an...