Monitoring Control Centre Operator

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:No**About our company**:
**Introduction**:
**Job description**:
**Roles and Key Responsibilities**
- Effective customer liaison and query resolution
- Excellent listener, able to analyse and interpret information
- Accurate and timeous communication and follow through on all events & calls received.
- All reasonable ad hoc duties requested by the line manager
- Ensure Customer Service Standards are maintained, and problems solved in a professional manner
- Ensure all your administrative and shift duties are accurate and complete
- Capable of recognising the need for action, considering possible risks and taking responsibility for results
- Capable of making decisions timeously and taking responsibility for the consequences
- Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
- Ability to instil an ethic of quality and consistency in self and others
- Ability to clearly present information, either written or verbal
- Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
- Fostering a performance culture by creating a framework to achieve the desired performance behaviours and goals
- Ability to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others
- Ability to regulate and manage one’s emotions in a healthy and productive manner
- Resilience to stress in appropriately balancing these various pressures to maintain stable performance
- Ability to work in a highly pressurised and disciplined shift environment

**Minimum requirements**:
**Skills and Qualification**
- Grade 12 or an equivalent NQF level 4 Qualification
- 2 years’ experience in customer service delivery industry
- Call centre experience will be an added advantage
- Proficiency in MS Office.
- Grade C PSIRA registration would be an advantage
- Must be able to work shifts, have a driver’s license and own/reliable transport

**Values and Behaviours**
- Open communication with honesty and integrity is essential
- Punctual
- ** We Got You. At Home. On Roads. In Life.

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