Analyst Integrated Command Centre

2 weeks ago


Randburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

**Job Description**:
Command Centre Operations
- Understand an aggregated view of all IT assets (includes technology stacks)
- Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
- Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
- Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
- Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
- Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
- Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
- Participate in the testing processes for all new / optimised command centre operations
- Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
- Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
- Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre

Accountability: Finance, Risk, Governance & Compliance
- Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
- Ensure risk, governance & regulatory compliance (always) of all processing, scheduling & operations activity (own )

Accountability: People
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

Bachelor's Degree: Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



  • Randburg, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...


  • Randburg, South Africa Thanda Human Capital Full time

    Experience required is minimum of 1 year plus experience in call centre environment (advantageous experience within international call centre) Matric is not negotiable Excellent command of the English language as you will be dealing with American clients **Salary**: R36 p/h (nightshift allowance of R500 will be included if you work...


  • Randburg, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...


  • Randburg, South Africa HR Genie Full time

    Our client a Global Tech firm is seeking a Enterprise Integration Platform Owner to join their team in Randburg on a contract basis. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a Product Owner in the Enterprise Integration Platform, you'll be responsible for creating and managing the...

  • Lead Solution Analyst

    Found in: Talent ZA C2 - 2 weeks ago


    Randburg, South Africa SPECD (Pty) Ltd Full time

    A banking client seeks to hire an experienced and qualified LEAD SOLUTION ANALYST to join their Salesforce team. The team is embarking on introducing new functionality that allows customers to use WhatsApp to upload supporting documents.JOB DESCRIPTION:  Job Title:                                            Lead...

  • Data Analyst

    Found in: Talent ZA C2 - 4 days ago


    Randburg, South Africa SPECD (Pty) Ltd Full time

    We are looking for a skilled DATA ANALYST who can work in a fast-paced project environment focused on high quality delivery. JOB DESCRIPTION:  Job Title:                                           Data AnalystEmployment Type:                           3.5 Months Contract, Hybrid –...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001191 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Operator:...


  • Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking an Application Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, Competitive rates and a great working environment. **Requirements**: - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems,...


  • Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking an IT Technical Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, competitive rates and a great working environment. **Requirements**: - 1st Line IT support for Application Support - Incident management for Application Support (SMAX) - Logging and tracking of...


  • Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Lead Solution Analyst

    3 weeks ago


    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...


  • Randburg, South Africa Child Behaviour Consultants Full time

    A learning Centre for children with special needs in Randburg is currently seeking to employ an ABA Tutor. All learners’ programs are individualized, that you will be part of executing daily. The job entails working in small groups (learners ages ranges from 18 months to 21 years) Computer Literacy is important as daily collection of accurate data both on...


  • Randburg, South Africa FirstRand Full time

    Job Description To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning. - Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives...

  • Senior Specialist Insight and reporting/ Data Analyst

    Found in: Whatjobs ZA C2 - 7 days ago


    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Senior Specialist Insight and reporting/ Data analyst (Senior, Intermediate and Junior) to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment. The Senior Specialist Analytics and Insights is responsible for providing expert-level support in the development...

  • Senior Specialist Insight and reporting/ Data Analyst

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Randburg, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Senior Specialist Insight and reporting/ Data analyst (Senior, Intermediate and Junior) to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment.The Senior Specialist Analytics and Insights is responsible for providing expert-level support in the development and...

  • Software Tester 12 month

    Found in: Talent ZA C2 - 3 weeks ago


    Randburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are seeking a skilled and detail-oriented Test Analyst to join our team. As a Test Analyst, you willbe responsible for analyzing software requirements, designing test cases, and executing tests toensure the quality and reliability of our software applications. As a Test Analyst, you will play a criticalrole in the software development process by...

  • Software Tester 12 month

    Found in: Whatjobs ZA C2 - 7 days ago


    Randburg, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    We are seeking a skilled and detail-oriented Test Analyst to join our team. As a Test Analyst, you willbe responsible for analyzing software requirements, designing test cases, and executing tests toensure the quality and reliability of our software applications. As a Test Analyst, you will play a criticalrole in the software development process by...


  • Randburg, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: The Strategic Relationship Consultant is primarily responsible to provide overall support to the Strategic Relationships Manager to maintain and build professional business relationships with strategic partners, representing the product offering of entities within company, and continuously educate strategic partners on the offerings...

  • Angular Developer

    Found in: Whatjobs ZA C2 - 7 days ago


    Randburg, South Africa Planet10 Full time

    Purpose of the role: As an Angular Developer, you’ll work with other team members like the architects, analysts, UX/UI, QA, and back-end developers. You will design and implement visually aesthetic user interfaces. Identify issues with front end code and rectify them to remove bugs. Create unit tests to ensure code is functioning as expected You will...