Call Centre Agent

2 weeks ago


Randburg, South Africa Afrizan Full time

We are currently looking for young energetic, go-getter Call Centre Agents to join our inbound customer service and sales Call Centre.

**Responsibilities**
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers
- Upsell on products while assisting the customers to resolve queries.

**Minimum Requirements**:

- Matric
- Fluent in English
- Minimum 12 months call centre experience

**Job Types**: Full-time, Temporary
Contract length: 6 months

**Salary**: R5,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Language**:

- English extremely well (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)


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