Client Services Administrator

5 months ago


Centurion, South Africa Momentum Corporate Full time

**Introduction**Role Purpose**
- Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds.

**Requirements**:

- Matric
- 5 years' experience in Employee Benefits administration

**Duties & Responsibilities**
- Draft professional and relevant correspondence to clients.
- Receive and review claim documentation in order to ensure that they are complete and accurate.
- Follow up with clients on outstanding information.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed.
- Participate and contribute to aculture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.


**Competencies**
- Attention to detail
- Accountability
- Customer orientation
- Planning and organizing skills
- Excellent telephone skills
- Properly communicating via telephone with members and/or families of deceased members.



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