Support Administrator

3 weeks ago

Centurion, South Africa Momentum Distribution Services Full time

**Introduction**

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit
and innovative culture is committed to wealth creation and preservation, insurance, and income
protection for all our clients. We do this through our understanding of the retail insurance, savings,
and investment markets in SA

**Role Purpose**

The Commissions Support Administrator (CSA) coordinates and support the day-to-day operational
functions within the area of responsibility, by providing administrative assistance to MFP/MDS Sales
Channels and Financial Advisors on enquiries regarding commission calculations, clawbacks,
reinstatement and CPI. The CSA executes all transactions and requests professionally, within high
performance guidelines, playing a pivotal role in the MDS/MFP value chain proposition to Financial
Advisers.

**Requirements**:
Qualifications:

- Grade 12, Matric (Essential)
- Office/Business administration qualification (Degree/NQF 6) (Advantage)

**Experience**:

- 1 - 2 Year experience in the financial services industry (essential)
- MS Word, Excel and Outlook
- Internal MMI systems & processes (preferred)
- Insurance industry experience (preferred)
- Experience within the MDS Sales environment will be an advantage,
- Proficient in Afrikaans and English (both written and verbal).

**Duties & Responsibilities**

Internal Processes: Sales and Service Experience:

- Manage commission specific queries and SLAs of the team by assigning, directing and
escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational
efficiencies.
- Establish and maintain filing systems (electronic or paper) to ensure record maintenance
and retrieval of documents.
- Transfer of intermediary client books according to regulations
- Establish own work procedures or schedules to manage and keep track of daily activities
and tasks.
- Assist in the preparation of regularly scheduled reports, as required.
- Challenge processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Ensure all information received is correctly captured, recorded and kept up to date on daily
stats spreadsheet hosted on MS Teams.
- Identify and report process and system failures and enhancements to improve client
experience.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service
providers.
- Adhere to the way of work rules/document

**Competencies**

Client Advisor: Stakeholder Engagement:

- Ensure all internal and external engagements are conducted in a professional manner.
- Deliver on service level agreements made with internal and external stakeholders in order
to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area
of responsibility.
- Provide authoritative expertise to stakeholders.
- Maintain meaningful business relationships with all stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates
feedback and provides exceptional service

Culture and Personal Development:

- Contribute to a culture that guides and directs best practice, fostering an environment of
continuous learning, improvement and cohesiveness.
- Participate and contribute to a culture which builds rewarding relationships, facilitates
feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and
stakeholders.
- Continuously develop own expertise in terms of professional, industry and legislation
knowledge.
- Contribute to continuous innovation through the development, sharing and implementation
of new ideas.
- Take ownership for driving career development
- Positively influence and participate in change initiatives.

Finance: Business Efficiencies and Effectiveness:

- Identify opportunities to enhance effectiveness and increase operational efficiency.
- Manage company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in
the appropriate forum

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