Senior Client Service Administrator
6 months ago
**Introduction**
**Role Purpose**
Provide quick and accurate administrative support, to enable theclient service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.
**Requirements**:
- Matric or equivalent
- Business related qualification advantageous
- MS Office Suite (Word, Excel)
**Duties & Responsibilities**
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (48Hrs) and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- E.g. Documentation for employee access
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process. / training on updates provided by L&D.
- Identify and report process and system failures and enhancements to improve client experience.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Provide authoritative, expertise and advice to clients and stakeholders where relevant.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and
- provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
**Competencies**
- Documenting Facts
- Meeting Timescales
- Attention to detail
- Accountability
- Establishing Rapport
-
Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life toachieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brandsMetropolitan and Momentum, withMultiply (wellness and rewardsprogramme), and our otherspecialist brands, includingGuardrisk and Eris Property Group,the group enables business andpeople from all walks of life toachieve their financial goals and lifeaspirations. We help people growtheir savings, protect what...
-
Client Service Administrator: Learnership
3 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service?...
-
Client Services Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Role Purpose** - Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds. **Requirements**: - Matric - 5 years' experience in Employee...
-
Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Accurately and effectively analyse and review incoming correspondence and documents and create allocate appropriate workflow task on the workflow system within the service level agreement. **Requirements**: - Grade 12 or equivalent (NQF level 4) - 2 Years' relevant experience within a financial services environment -...
-
Senior Software Developer
1 month ago
Centurion, South Africa SENIOR SPIRIT OF ROSELLE PARK Full timeCAREER OPPORTUNITY An exciting opportunity exists for a Senior Software Developer to join the Software Development Department. This position is based in Centurion. JOB DESCRIPTION Duties and Responsibilities (may include but not limited to): •Design clean and simple solutions. •Improve and optimize the performance of existing systems. •Provide...
-
Executive Assistant
3 weeks ago
Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full timeJob Title: Executive Assistant - Client ServicesWe are seeking an experienced Executive Assistant to join our team at Momentum Metropolitan Holdings Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our clients, ensuring timely and effective resolution of queries, and maintaining strong relationships...
-
Senior Administrative Coordinator
4 weeks ago
Centurion, Gauteng, South Africa Unique Personnel Ltd Full time**Job Title:** Senior Administrative Coordinator We are seeking an experienced and highly organized Senior Administrative Coordinator to join our team at Unique Personnel Ltd. Salary: £35,000 - £45,000 per annum Job Description:As a Senior Administrative Coordinator, you will be responsible for performing general and administrative duties, including...
-
Client Services Consultant
6 months ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for a consultant exists in our Client Services Department. Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: **Qualifications & Experience** - Grade 12 - 3-year Tertiary Qualification in any related field. - **2 years or more experience in a...
-
Client Service and Administration Officer C2
7 months ago
Centurion, South Africa AVBOB Full timeWe are looking for an individual with experience in the construction building environment and preventative maintenance to join us as the Client Service Administration Officer (Maintenance Officer). You will be responsible for facilitating communication, collaboration, and information sharing between the organization and suppliers. - Schedule and coordinate...
-
Client Services Consultant
7 months ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for a consultant exists in our Client Services Department. Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: **Qualifications & Experience** - Grade 12 - 3-year Tertiary Qualification in any related field. - **2 years or more experience in a...
-
Client & Tutor Care Administrator
6 months ago
Centurion, South Africa RecruitAGraduate Full time**Job Information**: Job Opening ID ZR_1501_JOB Hours of work Full-time Location Type In Office Industry Education Salary R10 000 - R15 000 Remuneration Term Per Month Province Gauteng City Centurion Country South Africa - An individual is sought for a personalised tutoring service catering to diverse learners with unique goals. The role involves...
-
Senior Wealth Administration Coordinator
1 month ago
Centurion, Gauteng, South Africa Express Employment Professionals Midrand Full timeExpress Employment Professionals Midrand is seeking a highly skilled and organized Senior Wealth Administration Coordinator to join our team. This role offers an excellent opportunity for someone who is passionate about providing exceptional service and support in a dynamic wealth management environment.About the RoleWe are looking for a detail-oriented and...
-
Senior Legal Advisor: Client Agreements Servicing
2 months ago
Centurion, South Africa Six Sense Full timeA well-established business is seeking to appoint a Senior Legal Advisor: Client Agreements servicing Workout & Restructuring To provide legal advice, legal opinions and solutions for all matter related to workout & restructuring to ensure best practice and manage or mitigate legal risks on behalf of the Land Bank while ensuring compliance and...
-
Senior Client Care Specialist
1 month ago
Centurion, Gauteng, South Africa OUTsurance Full timeJob DescriptionWe are seeking a skilled and dedicated Senior Client Care Specialist to join our team at OUTsurance. This is an exciting opportunity to work in a dynamic and professional environment, providing exceptional customer service to our clients.
-
Senior Administrator
3 weeks ago
Centurion, South Africa Momentum Metropolitan Holdings Limited Full timeJob title : Senior Administrator (Centurion) Job Location : Gauteng, Centurion Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Matric or equivalent Minimum of 4 years’ Employee benefits experience Extensive industry knowledge and product knowledge as well as relevant legislation. ...
-
Senior Administrator
3 weeks ago
Centurion, South Africa Momentum Metropolitan Holdings Limited Full timeJob title : Senior Administrator (Centurion)Job Location : Gauteng, CenturionDeadline : December 11, 2024Quick Recommended Links Jobs by Location Job by industries Requirements Matric or equivalent Minimum of 4 years’ Employee benefits experience Extensive industry knowledge and product knowledge as well as relevant legislation. Successful completion of...
-
Administrator - Financial Services
3 weeks ago
Centurion, South Africa Jobted ZA C2 Full timeRoles and ResponsibilitiesClient Investment Statements and After-Sales Servicing Generate and manage client investment statements with precision. Provide prompt and professional after-sales service, addressing inquiries effectively. Withdrawals, Death Claims & Maturities Processing Process withdrawals, death claims, and maturities with attention to detail,...