Client Services Consultant
7 months ago
**Job Advert Summary**:
An exciting opportunity for a consultant exists in our Client Services Department.
Applications are invited for the above-mentioned position, to be filled as soon as possible.
**Minimum Requirements**:
**Qualifications & Experience**
- Grade 12
- 3-year Tertiary Qualification in any related field.
- **2 years or more experience in a Medical Call Centre environment.**:
- Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation.
- Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans is advantageous).
- Must be a strong team player and be able to work under pressure.
- Computer literacy and exposure to Medical Administration system will be an added advantage.
**Duties and Responsibilities**:
- Effective and accurate recording and resolution of all enquiries.
- Maintain and ensure adherence to Service Levels Agreements.
- Facilitating corrections and providing feedback on resolution.
- Management of all priority and stale claim requests on behalf of members.
- Effective monitoring of Member’s accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes.
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