Client Service Administrator
6 months ago
**Introduction**
- Through our client-facing brandsMetropolitan and Momentum, withMultiply (wellness and rewardsprogramme), and our otherspecialist brands, includingGuardrisk and Eris Property Group,the group enables business andpeople from all walks of life toachieve their financial goals and lifeaspirations. We help people growtheir savings, protect what mattersto them and invest for the future.We help companies andorganisations care for and rewardtheir employees and members. Through our own network ofadvisers or via independent brokersand utilising new platformsMomentum Metropolitan providespractical financial solutions forpeople, communities andbusinesses. Visit us at-
**Role Purpose**
- To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.**Requirements**:
- Matric or relevant qualification.
- 2 years relevant experience in client servicing environment
- Computer skills (basic Microsoft knowledge)
- 1 year Employee Benefits experience.
**Duties & Responsibilities**
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience
- Escalate client queries to the relevant department or stakeholder.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Collaborate and partner with team members in order to drive and support effective teamwork.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
**Competencies**
- Planning and organizing
- Accountability
- Customer orientation
- Attention to detail
- Good communication skills
- Good attention to detail
- Teamwork
-
Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life toachieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator: Learnership
3 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service?...
-
Senior Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Provide quick and accurate administrative support, to enable theclient service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements. **Requirements**: - Matric or equivalent - Business related qualification advantageous - MS Office Suite (Word,...
-
Client Services Administrator
7 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Role Purpose** - Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds. **Requirements**: - Matric - 5 years' experience in Employee...
-
Client Service Administrator
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Accurately and effectively analyse and review incoming correspondence and documents and create allocate appropriate workflow task on the workflow system within the service level agreement. **Requirements**: - Grade 12 or equivalent (NQF level 4) - 2 Years' relevant experience within a financial services environment -...
-
Executive Assistant
3 weeks ago
Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full timeJob Title: Executive Assistant - Client ServicesWe are seeking an experienced Executive Assistant to join our team at Momentum Metropolitan Holdings Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our clients, ensuring timely and effective resolution of queries, and maintaining strong relationships...
-
Client Services Consultant
6 months ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for a consultant exists in our Client Services Department. Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: **Qualifications & Experience** - Grade 12 - 3-year Tertiary Qualification in any related field. - **2 years or more experience in a...
-
Client Services Consultant
7 months ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for a consultant exists in our Client Services Department. Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: **Qualifications & Experience** - Grade 12 - 3-year Tertiary Qualification in any related field. - **2 years or more experience in a...
-
Client Service and Administration Officer C2
7 months ago
Centurion, South Africa AVBOB Full timeWe are looking for an individual with experience in the construction building environment and preventative maintenance to join us as the Client Service Administration Officer (Maintenance Officer). You will be responsible for facilitating communication, collaboration, and information sharing between the organization and suppliers. - Schedule and coordinate...
-
Client & Tutor Care Administrator
6 months ago
Centurion, South Africa RecruitAGraduate Full time**Job Information**: Job Opening ID ZR_1501_JOB Hours of work Full-time Location Type In Office Industry Education Salary R10 000 - R15 000 Remuneration Term Per Month Province Gauteng City Centurion Country South Africa - An individual is sought for a personalised tutoring service catering to diverse learners with unique goals. The role involves...
-
Administrator - Financial Services
3 weeks ago
Centurion, South Africa Jobted ZA C2 Full timeRoles and ResponsibilitiesClient Investment Statements and After-Sales Servicing Generate and manage client investment statements with precision. Provide prompt and professional after-sales service, addressing inquiries effectively. Withdrawals, Death Claims & Maturities Processing Process withdrawals, death claims, and maturities with attention to detail,...
-
Client Care Administrator/ Portfolio Manager
7 months ago
Centurion, South Africa Edustaff Full time**Client Care Administrator / Portfolio Manager** Centurion East and Cape Town Office Hours: Monday to Friday, 8:00 am to 4:30 pm R15,000 - R18,000 depending on experience **Overview**: Our client, a leading tutoring company, is seeking a dedicated individual to join their team as a Customer Care Administrator, also known as a Portfolio Manager. This role...
-
Administrator - Financial Services
3 weeks ago
Centurion, South Africa Flink Recruitment Full timeRoles and Responsibilities Client Investment Statements and After-Sales Servicing Generate and manage client investment statements with precision. Provide prompt and professional after-sales service, addressing inquiries effectively. Withdrawals, Death Claims & Maturities Processing Process withdrawals, death claims, and maturities with attention to detail,...
-
Administrator - Financial Services
3 weeks ago
Centurion, South Africa Flink Recruitment Full timeRoles and ResponsibilitiesClient Investment Statements and After-Sales Servicing Generate and manage client investment statements with precision. Provide prompt and professional after-sales service, addressing inquiries effectively. Withdrawals, Death Claims & Maturities Processing Process withdrawals, death claims, and maturities with attention to detail,...
-
Coach Client Service
7 months ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for an enthusiastic and results driven Coach exists, to provide one on one job support to coachees in order to assist them with the enhancement of their skills so that the coachees can accomplish tasks optimally. The coach will also take responsibility for the quality assurance process for their...
-
Client Service Team Leader
7 months ago
Centurion, South Africa Health Solutions Full time**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...
-
Administrative Services Manager
3 weeks ago
Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full timeJob OverviewMomentum Metropolitan Holdings Limited is seeking a highly skilled and experienced Administrative Services Manager to join their team. This is an exciting opportunity for a professional who is passionate about delivering exceptional administrative support and contributing to the success of the organization.
-
Client Services Officer
1 month ago
Centurion, South Africa Ampath Laboratories Full timeAdvert Reference: P14268 Client Services Officer - Centurion Job Title: Client Services Officer - Centurion Closing Date: 2024/11/19 Position Available From: 2024-11-12 Area: Centurion Actual Place Of Work: Centurion Position Type: Full-Time Weekly Hours: 40 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: To provide exceptional customer...