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Corrections and Client Services Administrator
3 weeks ago
Permanent
Cape Town
Purpose of the job
**Main duties and responsibilities**:
Processing, maintenance and management of exceptions and correction tasks, within the Service Level Agreements and processes
Investment corrections (adjustments) and investigations
Backdated profit and loss calculations
General query resolution
Ad hoc projects
Driving down the number of errors by identifying and addressing trends giving rise to errors
Adhoc and monthly client reporting
Gap analysis reporting (root cause analysis)
Monthly management reporting, Quarterly Trustee Reporting, Reg 28 and ASISA Reporting
**Ideal experience**:
At least 5 years experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration
Current or previous experience working in operations within a client services area
Knowledge of the applicable LISP and CIS legislative environment (specifically the FAIS Act, Pension Funds Act, Collective Investment Schemes Control Act, Long-Term Insurance Act)
Strong understanding of the end-to-end administration processes, including finance, trading / bulk orders and tax reporting
Experience in error corrections - calculations, client communication, management to completion and reporting
Process implementation
Proven track record of driving and implementing improvements
Relevant tertiary qualification or studying towards one
Advanced Excel Advantageous
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