Client Service Agent

5 months ago


Cape Town, South Africa SFG Engineering Services Full time

The purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration.

**Duties and responsibilities**:

- Ensure open communication between company and customer
- Liaise with client regarding queries or other job related enquiries
- Distribution of enquiries to various branches
- Liaise with technical & sales departments to ensure accurate quoting
- Timeous and accurate quotations and invoicing
- Liaising with manufacturers where required, and maintain open communication through job
- Liaising with suppliers to ensure co-ordination of all external work in a timeous fashion
- Quotation follow-ups to assist sales (where applicable)
- Upon confirmation, proceed with scheduling and mobilization
- Arranging of travel requirements for service technicians in Africa
- Ensure job is controlled and coordinated within budget
- Subsistence, communication and insurance for technicians
- Check certificates time sheets after engineers return
- Ensure all front-end information is accurate and complete
- Responsible for remaining informed of the latest pricing policies
- Ensure all job info and costs are captured accurately throughout job costing process
- Maintain live records on the CRM system
- Maintain manufacturers’ certification records
- Ensure proper paperwork is submitted to accounts department
- Ensure accounts are opened for all clients
- Gather information package for technicians
- Respond to clients queries and enquiries after hours when required
- Maintenance of existing customer relationships with allocated house accounts

**Education, experience and competencies required**:

- Grade 12 (minimum)
- At least 3 years administration experience
- CRM system experience with Bluwave would be advantageous
- Technically competent in the marine services industry
- Creative and enthusiastic
- Strong communication skills at all levels, both written and oral
- Good negotiation skills
- Project management skills
- **An in-depth knowledge of the Marine Safety industry**:

- Excellent negotiation skills
- Fully PC literate with a sound understanding of Microsoft office tools
- A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
- Client liaison training and/or experience
- Ability to interact with managers, customers and sales executives
- Ability to make and action decisions in an effective manner
- Ability to identify and act on key performance indicators
- Well organized with an attention to exacting detail



  • Cape Town, South Africa The Unlimited Force Full time

    The Unlimited Force is a leading company known for its commitment to its mission or values for customers. We are looking for highly motivated and dynamic Agents to join our team. This role is essential to our operations, it involves building a business relationship with clients/customers, retaining and maintaining growth in-between the organization.What We...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Customer Service Agent- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**: Are you a customer-focused Sales Administrator with...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is working with a renowned safari company offering luxury travel to East Africa. With Head Offices based in Cape Town we are seeking a passionate and highly organized individual to join the team as an Agent Sales Service Coordinator. **Position Overview**: As an Agent Sales Service Coordinator, you will be responsible for handling the...

  • Onecare Service Agent

    5 months ago


    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **JOB PURPOSE**: As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our SME clients with advice and solutions or educate and guide them in using ONE's growing range of customer...


  • Cape Town, South Africa The Unlimited Force Full time

    We create unforgettable experiences fo our clients, whether through live events, product marketing or brand activation. We're looking for passionate, vibrant individual to join our team as a customer service agent. If you have a flair in driving conversations and good in engaging with people, this is the perfect opportunity for you!Why join us?- Fun, dynamic...


  • Cape Town, South Africa Isilumko Staffing (JHB) Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6 to 12 months call centre...


  • Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must have 6 to 12 months call centre...


  • Cape Town, South Africa The Unlimited Force Full time

    We create unforgettable experiences fo our clients, whether through live events, product marketing or brand activation. We're looking for passionate, vibrant individual to join our team as a customer service agent. If you have a flair in driving conversations and good in engaging with people, this is the perfect opportunity for you! Why join us? - Fun,...

  • Client Services

    2 months ago


    Cape Town, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Angola and Mozambique N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Angola and MozambiqueEnglish & Portuguese Knowledge of Mozambique or Angola clientsForeign nationals welcome but Legal Docs must be in...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.You will be required to work night shift.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.You will be required to work night shift.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must...

  • IT Service Agent T1

    5 months ago


    Cape Town, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 6 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: IT Service Agent T1- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**IT Service Agent T1 job vacancy in Cape Town.**: A leading Managed IT Services Provider is looking for a ‘’IT Service Agent...

  • IT Service Agent

    5 months ago


    Cape Town, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...


  • Cape Town, South Africa Swift Human Resources Full time

    Our client is looking to secure the permanent services of a Technologies Service Agent. **Education,** **experience, and competencies required.** - Grade 12 (minimum) - Relevant Sales/Marketing qualification advantageous - Three years’ experience in a similar role. - Logistics, importation, customs and clearing experience with regards to the supply of...


  • Cape Town, South Africa Property Inc Full time

    1. One of the crucial tasks in the real estate industry is to identify the key selling points of a property. This involves thoroughly analyzing the property's features, amenities, and location to determine what makes it stand out from other properties on the market. By identifying these unique selling points, real estate agents can effectively market the...

  • Customer Service Agent

    6 months ago


    Cape Town, South Africa National Debt Advisors Full time

    National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for motivated Customer Service...

  • Sales Agent

    5 months ago


    Cape Town, South Africa Tiger Digital Marketing Full time

    Join our innovative and dynamic digital marketing agency as a remote Sales Agent, pivotal in expanding our client base. We're seeking driven individuals passionate about digital marketing and sales, thriving in a remote, independent work environment. Additionally, this position will serve as our dedicated sales agent for the European market, requiring...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    URGENT: BPO Call Centre Agents needed Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must have 6 to 12 months call...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    **Job Summary:**We are seeking a highly skilled and experienced customer service agent to join our team. As a customer service agent, you will be responsible for managing a portfolio of existing clients and accounts, providing first-class customer service, and offering quotations to clients.**Key Responsibilities:**Manage a portfolio of existing clients and...


  • Cape Town, South Africa SFG Engineering Services Full time

    **Job Requirements**: - Grade 12 (minimum) - Relevant Sales/Marketing qualifications advantageous - 3 year’s experience in a similar role. - Logistics, importation, customs, and clearing experience in the supply of products from a foreign country. - Experience in quoting and costing. - Highly motivated individual - Networking and communication abilities -...