Client Service Administrator: Disabilities

3 weeks ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit

**Role Purpose**

Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.

**Requirements**:

- Matric/equivalent.
- 2 Years’ administration experience in a Financial services or Insurance Administration environment.
- Client service experience.
- Employee benefits experience will be an advantage.
- Disability claims administration experience will be an advantage.
- Intermediate Excel will be an advantage, i.e. VLOOKUPs

**Duties & Responsibilities**
- _Claims:_ Accurate calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
- _Member record maintenance:_ Timely processing of review decisions, i.e. suspension, reinstatement, reduction and termination of benefits.
- Dealing with client requests in a competent, efficient and professional manner.
- Adherence to organizational and team best practice, processes and legislative requirements.
- Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
- Support the Administration Manager to enable efficient and effective client service.
- Taking ownership of assigned workflows and ensure they are processed and resolved timeously and effectively.
- Identify and report process and system failures and enhancements to improve client experience.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.

**Additional Information**:
**NB: This role is based on the Pay for Performance remuneration structure.**

**Competencies**
- Attention to detail Client Service oriented
- Analytical thinking
- Problem solving
- Stress tolerance
- Tenacity and resilience / adaptability
- Sense of urgency
- Effective communication skills through various channels
- Time management

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