Client Service Administrator
5 months ago
**Introduction**
**Role Purpose**
Accurately process retirement fund member's data and provide fund administration services within agreed service levels.
**Requirements**:
- Matric
- 2 years' experience in Employee Benefits administration
**Duties & Responsibilities**
- Accurately complete member and risk contribution reconciliations
- Investigate and resolve all non-reconciling items
- Monitor the monthly risk premium payments to respective insurers in line with agreed timelines
- Ensure all risk processes are updated to member records and reconciled weekly
- Check and approve late payment interest calculations
- Draft professional and relevant correspondence to clients
- Prepare and submit accurate reports on the status of the Retirement Fund administration
- Attend retirement related meetings to keep abreast of operations within the business
- Receive and review claim documentation in order to ensure that they are complete and accurate
- Follow up with clients on outstanding information
- Submit beneficiary statements to board of trustees for approval when necessary
- Process and pay claims as per service level agreements with clients
- Prepare and submit monthlyreports
- Investigate client queries within service level agreements and provide clients with timeous feedback
- Resolve and escalate client queries when necessary
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
**Competencies**
- Attention to detail
- Accountability
- Customer orientation
- Planning and organizing skills
-
Client Service Administrator
1 month ago
Cape Town, Western Cape, South Africa Status Staffing Full timeJob Title: Client Contact Centre Service AdministratorWe are seeking a highly skilled and experienced Client Contact Centre Service Administrator to join our team at Status Staffing. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to and...
-
Client Service Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Status Staffing Full timeJob Title: Client Contact Centre Service AdministratorWe are seeking a highly skilled and experienced Client Contact Centre Service Administrator to join our team at Status Staffing. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to and...
-
Client Service Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - Accurately process...
-
Client Service Administrator
3 weeks ago
Cape Town, Western Cape, South Africa Status Staffing Full timeJob Title: Client Contact Centre Service AdministratorWe are seeking a highly skilled and experienced Client Contact Centre Service Administrator to join our team at Status Staffing.About the Role:This is a permanent position that requires a professional with a strong background in client service and call centre experience. The successful candidate will be...
-
Client Service Administrator
1 month ago
Cape Town, Western Cape, South Africa Status Staffing Full time{"title": "Client Service Administrator", "description": "Job SummaryWe are seeking a highly skilled Client Service Administrator to join our team at Status Staffing. As a key member of our client service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional...
-
Client Services Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Effective execution of retirementfund administration in line with business, legislative and industry requirements, thereby improving overall client experience. **Requirements**: - Matric or equivalent - 2 - 3 Years' experience in a Financial services administration environment - 1 - 2 Years' experience in Employee...
-
Client Service Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience. **Requirements**: - Matric or equivalent (Mathematics and/or Accounting) - 2 - 3 Years' experience in a Financial Services Administration environment will be an...
-
Client Service Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our others pecialist brands, including Guardrisk and Eris Property Group,the group enables businessand people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Service Administrator
2 weeks ago
Cape Town, Western Cape, South Africa JenRecruitment Full timeJob Title: Client Service AdministratorA vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in our Cape Town office.Key Responsibilities:Resolve a minimum of 30 telephone calls per dayRespond to and resolve about 15 general/claim related correspondence queries per day within a 24 hour...
-
Client Services Administrator
5 months ago
Cape Town, South Africa Call Centre Staffing Full timeOur client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...
-
Client Services Administrator
5 months ago
Cape Town, South Africa Call Centre Staffing Full timeOur client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...
-
Client Services Administrator
3 weeks ago
Cape Town, South Africa Currency Partners (PTY) Ltd Full timeCape Town, South Africa | Posted on 09/26/2024 The Client Services Administrator will process our individual and corporate client registrations. They will be responsible for identifying the client’s requirements and supporting first-time clients throughout the sign-up process as well as assisting existing clients with new functionalities, including...
-
Client Service Administrator
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Accurately process retirement fund member's data and provide fundadministration services within agreed service levels. **Requirements**: - Grade 12 or equivalent - 2 Years' relevant experience within a financial services environment - Employee benefits experience will be an advantage **Duties & Responsibilities** -...
-
Client Service Administrator: Disabilities
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Fund Services, Client Administrator
4 weeks ago
Cape Town, South Africa TMF Group Full time**Job no**: 575191 **Work type**: Full time **Location**: Cape Town, South Africa **Categories**: Client Corporate Secretarial, Funds, Entity Management **Office Location**: Cape Town **About TMF Group** **TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and...
-
Administrator: Client Services
4 months ago
Cape Town, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness UnitCloud Platform Solutions DepartmentService Management - QualityJob gradeOP1 Core DescriptionTo provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business....
-
Fund Services, Client Administrator
3 weeks ago
Cape Town, South Africa TMF Group Full timeWherever you’re based and whatever your role at TMF Group, one thing’s for certain: you’ll be part of a truly diverse, global business and benefit from the many advantages that brings. Job Details Job no: 575191 Work type: Full time Location: Cape Town, South Africa Categories: Client Corporate Secretarial, Funds, Entity Management Office Location:...
-
Client Service Administrator: Underwriting
5 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** The underwriting administrator will act as the liaison between the underwriter and the client by communicating decisions, resolving client queries, arranging Fast lane service and completing documents to enable the underwriting process. **Requirements**: - Matric - 1 year experience in a financial service administration...
-
Client Service Administrator
1 month ago
Western Cape, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience.**Requirements**: **Experience And Qualifications** -...