Client Service Administrator
7 months ago
**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose**
- Accurately process retirement fund member's data and provide fund administration services within agreed service levels.**Requirements**:
- Matric
- 2 years' experience in Employee Benefits administration
**Duties & Responsibilities**
- Accurately complete member and risk contribution reconciliations.
- Investigate and resolve all non-reconciling items.
- Monitor the monthly risk premium payments to respective insurers in line with agreed timelines.
- Ensure all risk processes are updated to member records and reconciled weekly.
- Check and approve late payment interest calculations.
- Draft professional and relevant
- correspondence to clients.
- Prepare and submit accurate reports on the status of the Retirement Fund administration.
- Attend retirement related meetings to keep abreast of operations within the business.
- Receive and review claim documentation in order to ensure that they are complete and accurate.
- Follow up with clients on outstanding information.
- Submit beneficiary statements to board of trustees for approval when necessary.
- Process and pay claims as perservice level agreements with clients.
- Prepare and submit monthlyreports
- Investigate client queries within service level agreements and provide clients with timeous feedback.
- Resolve and escalate client queries when necessary.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
**Competencies**
- Attention to detail
- Accountability
- Customer orientation
- Planning and organizing skills
-
Client Service Consultant
3 weeks ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
-
Client Service Administrator
2 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience. - **Additional Information** This role is on a Pay for...
-
Client Services Administrator
7 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Effective execution of retirementfund administration in line with business, legislative and industry requirements, thereby improving overall client experience. **Requirements**: - Matric or equivalent - 2 - 3 Years' experience in a Financial services administration environment - 1 - 2 Years' experience in Employee...
-
Client Service Administrator
7 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience. **Requirements**: - Matric or equivalent (Mathematics and/or Accounting) - 2 - 3 Years' experience in a Financial Services Administration environment will be an...
-
Client Service Administrator
7 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Client Services Administrator
8 months ago
Cape Town, South Africa Call Centre Staffing Full timeOur client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...
-
Client Service Administrator
2 days ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Accurately process retirement fund member's data and provide fundadministration services within agreed service levels. **Requirements**: - Grade 12 or equivalent - 2 Years' relevant experience within a financial services environment - Employee benefits experience will be an advantage **Duties & Responsibilities** -...
-
Client Services Administrator
4 days ago
Cape Town, South Africa Lion of Africa Life Assurance Company Full timeLionlife is looking for a Customer service administrator to join a diverse and exciting team. **Job Description**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer...
-
Cape Town, South Africa Isilumko Staffing Full timeClient Services Administrator**: Branch Administration (Long term insurance) **Western Cape - Parow Department Branch Administration: Panorama Job Type Permanent Work Level Junior EE Position No Salary Market Related Location **Western Cape - Parow** Description To provide professional first line support to clients and sales support - **Render client...
-
Client Service Administrator: Disabilities
7 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...
-
Fund Services, Client Administrator
3 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 575191 **Work type**: Full time **Location**: Cape Town, South Africa **Categories**: Client Corporate Secretarial, Funds, Entity Management **Office Location**: Cape Town **About TMF Group** **TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and...
-
Client Service Administrator
7 months ago
Cape Town, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** Accurately process retirement fund member's data and provide fund administration services within agreed service levels. **Requirements**: - Matric - 2 years' experience in Employee Benefits administration **Duties & Responsibilities** - Accurately complete member and risk contribution reconciliations - Investigate and...
-
Client Service Administrator
4 months ago
Western Cape, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience.**Requirements**: **Experience And Qualifications** -...
-
Internal Sales Client Service Administrator
3 weeks ago
Cape Town, South Africa Lascom Recruitment Full timeJob Overview **Date Posted**: Posted 1 day ago **Location**: Cape Town, Western Cape **Job Title**: Internal Sales Client Service Administrator **Salary**: R12,000 - R13,000 **Salary Type**: Negotiable **Education Level**: High School / Matric **Job Level**: Intermediate **Required Experience**: 3 - 5 Years Internal Sales Client Service...
-
Client Contact Centre Service Administrator
7 days ago
Cape Town, South Africa JenRecruitment Full timeA vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. (Claremont Cape Town) The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard...
-
Client Contact Centre Service Administrator
2 weeks ago
Cape Town, South Africa JenRecruitment Full timeA vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....
-
Client Administrator
2 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 575917 **Work type**: Full time **Location**: Cape Town, South Africa **Categories**: Administration, Private Equity and Real Estate, Funds **Office Location**: Cape Town **About TMF** TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+...
-
Client Contact Centre Service Administrator
7 months ago
Cape Town, South Africa JenRecruitment Full timeThe contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received. **Job description & duties**: - To be logged onto the...
-
Clients Service Administrator
7 days ago
Cape Town, South Africa CareerfinderZA Full timeKey Performance Area: - Utilize the CRM platform (Pulse) - Do quotes where and if needed - Receive Purchase orders and follow up with clients - Follow up with ETA for technicians to be at site - Troubleshoot with clients to identify the problem, and offer a viable solution - Ensure that the SOP of the department is followed, and have a high standard service...
-
Fund Services, Senior Client Administrator, Ci
2 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 575918 **Work type**: Full time **Location**: Cape Town, South Africa **Categories**: Funds, Entity Management **Office Location**: Cape Town We provide employee, financial and legal administration so that firms can invest and operate safely around the world. TMF Group is a single global team with over 10,000 colleagues in 125 offices across 86...