Customer Service Specialist
2 weeks ago
Duties and responsibilities
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues and fellow departments to find the best solutions to a customer's issues.
Identifying common problems and escalating them to management, along with solutions.
Maintaining a polite, helpful and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarising yourself with new products and services as they are introduced.
Providing training to new customer service agents.
Respect client confidentiality at all times.
Determine customer needs and offer service, solutions, and support
Close sales and lead customers through the necessary processes
Assist customers by answering queries in real-time
Assist with courier facilitation
Assist with refunds and repairs
Department liaising to solve issues
**Required**:
Critical thinking
High level of work ethic
Good problem-solving skills
Strong people skills
Excellent communication skills
Attention to detail
High efficiency and effectiveness
Passion for customer service/helping people
Experience working on CRM
Computer savvy
Affinity to technology and improvement/growth
Matric qualification
Knowledge of/experience in cycling will help
-
Customer Support Specialist
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAbout EXL ServiceWe are a leading player in the utilities industry, with a strong presence in the UK market. Our team is dedicated to providing exceptional customer service, and we're looking for a skilled professional to join us.Job SummaryWe are seeking an experienced Customer Support Specialist to manage inbound and outbound calls, providing high-quality...
-
Customer Financial Support Specialist
1 month ago
Cape Town CBD, South Africa EXL Service Full timeAt EXL Service, we're seeking a Customer Financial Support Specialist to join our collection team. In this role, you'll play a crucial part in helping customers navigate their financial journey and empowering them to become better credit consumers.About the RoleAs a Customer Financial Support Specialist, you'll engage with customers via telephone, both...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....
-
Customer Service Adviser
2 months ago
Cape Town, South Africa Customer Experience People SA Ltd Full timeJob Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...
-
Customer Service Specialist
3 days ago
Cape Town, South Africa Johnson & Johnson Full time**CUSTOMER SERVICE SPECIALIST** **Location: Cape Town**, South Africa.** **Contract: Permanent** **Johnson & Johnson, Consumer & Personal Care **has an immediate opening for **Customer Service Specialist **role in **Cape Town.** **Overall Purpose of this Job**: The Customer Service Specialist (CSS) professional will be responsible to deliver excellent...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...
-
Customer Service Ambassador
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.Key Responsibilities:Ensure a positive customer experience through accurate and timely issue...
-
Customer Service Operations Representative
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAbout EXL ServiceWe are a leading business process management and technology services company, with expertise in transportation & logistics, finance, healthcare, and utilities.Job Overview:This role is responsible for providing customer support through various communication channels, ensuring timely resolution of customer queries and complaints. The...
-
Multilingual Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Time Personnel Full timeOverviewWe are seeking a highly skilled and customer-focused Multilingual Customer Service Specialist to join our team at Time Personnel.
-
Customer Service
2 months ago
Cape Town CBD, South Africa EXL Service Full timeThis role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...
-
Customer Service Specialist
2 weeks ago
Cape Town, South Africa Teleperformance South Africa Full timeAre you ready for your next challenge? Are you looking for an exciting new opportunity? If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the...
-
Customer Services Specialist Insurance
6 months ago
Cape Town, South Africa Teleperformance South Africa Full timeWe have an exciting opportunity available! Join our UK team today! We're looking for our next Customer Service Specialist(Insurance) - Full-time, Permanent - Salary up to R8,500.00 p/m Overview: Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
-
Dutch Customer Service Specialist
1 day ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeAbout Us: Jai Search Consultancy is a leading recruitment agency with a strong focus on customer service. We are dedicated to providing exceptional services and solutions to our clients.The Role: We are currently seeking an experienced Dutch Customer Service Specialist to join our team. In this role, you will be responsible for handling customer inquiries...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...
-
Customer Service Specialist
4 months ago
Cape Town, South Africa CME Recruitment Full timeOur client an innovative luxury brand retail company is looking for a qualified Customer Relationship Specialist. Purpose: As a CRM (Customer Relationship Management) Specialist, you will play a pivotal role in nurturing and expanding our customer base while ensuring an exceptional customer experience. You will work closely with cross-functional teams to...
-
Internal Sales and Customer Service Specialist
3 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeJob Description: Internal Sales and Customer Service SpecialistWe are looking for an experienced Internal Sales and Customer Service Specialist to join our team at HR Genie. The successful candidate will have a strong background in sales, customer service, and operations.The estimated salary for this role is $55,000 - $75,000 per annum, depending on location...