Customer Service Representative
13 hours ago
**Customer Service Representative - SAP Essential and Intermediated Excel **NEW**
**Location**:
Eastrand
**Offer**:
Salary (depending on experience) R20 - R30k TCTC.
**Available**:
ASAP
**Type**:
12 Month Fixed Term Contract
**Application Instruction**:
**Customer Service Representative - **Seeking a young, vibrant and hardworking individual who is willing to learn and grow**
**Summary of Duties**
- First point of contact in resolving customer issues (order status/expediting/ETA's/shipping inquires) and last point of resolution.
- Respond to customer’s RFQ with company quote
- Check pricing and lead time with production
- Ensure all information on quote is correct and accurate
- Send Quote to Customer with company T&C’s
- Follow all company procedures for quoting
- Set up new customer accounts and maintain customer database
- Process customer orders and acknowledgments, ensuring accuracy and completeness of order
- Document customer interactions recording details of inquiry, comments, and transactions including follow up
- Identify and communicate lead times and order status
- Coordinate with production planner to meet specially required delivery dates
- Provide timely and accurate updates/notifications pertaining to customer orders
- Communicate with the sales team to meet and exceed customer’s service expectations
- Provide problem solving techniques and solutions to customers as needed
- Follow-up on completion of RMA process
- Maintain digital filing system (Scanning)
- Process customer orders/changes/returns according to established department policies and procedures
- Communicate and coordinate with internal departments as necessary
- Work closely with the credit department to resolve disputed credit items
- Assist in the improvement of department procedures
- Generate reports from AX and other systems as required
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