Inbound Customer Service Representative

7 days ago


East London, South Africa AristoSourcing LLC Full time

AristoSourcing is looking for an Inbound Customer Service Representative to join the team.

Type of work - 100% remote, clients are based in other countries (UK, US, Canada, & Australia)

Rate: $500 per month

Time Schedule:
Thursday - Sunday
Thursday-Friday 8am-4PM PST (5pm - 1am SAST)
Sat
- Sun 7am-3 pm PST (4pm-12am SAST)

**Job Description**:

- Process customer orders
- Provide customer price quotes
- Manage inbound calls in a timely manner - answering all calls by the third ring
- Help customers navigate the website and understand the order process
- Identify the customer’s needs, research any issues and provide a courteous solution
- Seize opportunities to upsell products when they arise
- Keep records of all conversations by adding clear notes summarizing customer interactions on every order
- Actively listen to callers' concerns. Confirm or clarify, and diffuse angry callers before escalation
- Direct call escalations to assigned supervisor(s) along with a detailed summary of all issues
- Make calls to customers to understand their needs or address any discrepancies that may arise
- Utilizing all training docs and tools provided
- Adhering to all company policies and procedures
- Completing tasks assigned by management by scheduled due dates
- Working on RMA's and Returns
- Assisting with any backorders
- Follow up on sales leads and past due orders
- Monitor website chat interface for continued coverage, providing assistance as needed
- Maintain, review, follow-up, and ensure the timely and accurate completion of orders, returns, and Exchanges

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 per month



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