Complaints Resolution Officer

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS). - Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies. - Communicate effectively with clients by explaining resolutions and complaint...

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS). - Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies. - Communicate effectively with clients by explaining resolutions and complaint...

You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You...

We are looking for an individual with excellent problem solving and investigation skills to join our Complaints team, under the supervision of the Administration Head: Complaints. You will ensure that clients are treated fairly, while thoroughly investigating and resolve their complaints while implementing corrective/remedial actions within AVBOB's...

**Job description**: PSG Distribution is currently recruiting for a Category I Compliance Officer position. Reporting to the Head: Compliance - Distribution, you will overall be responsible for the implementation of relevant legislation regulations and to drive quality assurance and compliance adherence on the PSG Admin platform and adviser...

**Core Description**: Responsible for the effective management and resolution of escalations, and complaints from Wholesale customers. This includes dealing primarily with inbound technical support and trouble-shooting queries, ensuring that all issues are thoroughly investigated, and providing regular feedback to the...

-Introduction Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose Provide...

CLC is seeking a Customer Care Administrator to join our team. Duties include but not limited to: - Logging all complaints on internal system - Investigation and resolution of complaints - Writing professional complaint feedback reports for clients - Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints...

**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Converged Communications Department Commercial (NOC) & CBO Position reports to Operations Manager: Service Centre Span of Control 0 Core Description Carry out the identification, logging, resolution of client and system generated issues / queries and order processing. This is to be achieved in...

As the Office Administrator, you will be the first point of contact for the company and customer service is your top priority. You will welcome guests and greet people who visit the business as well as coordinate front-desk activities, including assisting and distributing correspondence, obtaining customer orders, understanding and interpreting customer...

**Finance/Accounting** **Centurion - Gauteng** ***: **Treasury Reconciler - Centurion (12 Month Contract)** **Salary - R326,151.00pa** **Overview**: The Treasury Reconciler is responsible for the reconciliation of all Treasury related transactions as well as attending to payment queries from both internal and external stakeholders and providing feedback...

**Finance** **Centurion** ***: **Treasury Reconciler (TBC) Finance and Procurement (Temp)** **6 to 12 months Fixed Term Contract - Centurion - R326,000.00pa (Negotiable)** **Overview**: The Treasury Reconciler is responsible for the reconciliation of all Treasury related transactions as well as attending to payment queries from both internal and external...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Cloud Platform Solutions Department Customer First Centre Position reports to Manager : IT Service Desk Span of Control 0 Level of Engagement Interact directly with internal & external clients Core Description To carry out the identification, logging, resolution of password related calls, and...

-Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

**Job ID**: 60740**Date Posted**: Posted 5 hours ago**Location**: Centurion, Roodepoort**Job Title**: COMPLIANCE OFFICER (GAMBLING) - CENTURION - GAUTENG - To co - ordinate, manage and leverage all commercial and LPM activities and resources in a manner that enhances sustainable corporate governance and legal compliance within the company. - Ensure all new...

**Job Purpose** The core purpose of the position is to: - Regional Office Support - Travel Assistance - Office Admin - Staff Assistance **Key Responsibilities** **REGIONAL OFFICE SUPPORT (35%)** - Responsible for the general office maintenance of the Centurion (JHB) Office) - Tasks include but not limited to: - Ensure that defects and faults are...

Our client in Centurion is seeking a vibrant and resourceful Customer Service Associate to join their team! In this role, you will be the face of the company, providing exceptional customer service and ensuring a positive experience for every interaction. **Key Responsibilities**: Resolve customer complaints effectively, utilizing exceptional conflict...

**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Implement the compliance strategy aligned to the compliance monitoring plan to assist the Momentum Insure business in honoring their responsibility to comply with applicable regulatory requirements through directing...

**Job Duties/Responsibilities will include**: Provide telephonic and written counseling, information and support to individuals regarding retirement planning Technical product knowledge of retirement funds and retirement related investment products Generate a positive client experience over the telephone Effective and technically competent resolution of...