Client Care Specialist

4 hours ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Provide quick and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements.
Requirements
3-5 years experience in a related role dealing with complaints or client service queries Experience in the insurance industry ,Formal qualificationsMatric or equivalent, Formal qualificationsBusiness related qualification, On-the-job training / qualificationsRelevant product training, On-the-job training / qualificationsRelevant systems and processes, Specific licensing or registrationFAIS related qualification, Formal qualifications:Matric or equivalent, Formal qualifications:Business related qualification, On-the-job training / qualifications:Relevant product training, On-the-job training / qualifications:Relevant systems and processes, Specific licensing or registration:FAIS related qualification, Written and verbal communication Problem solving Action-oriented Detail-oriented Collaboration and teamwork Time management Negotiation Influence Planning Display initiative Work independently Interpersonal Active listening Empathy, Sound knowledge of complaints management framework, procedures and processes. Technical knowledge of processes and legislation Sound knowledge of business products and associated rules. Computer Literacy &ndash MS Office Work, Excel, Outlook and other business-specific software Knowledge of relevant legislation Knowledge of compliance and risk mitigation In depth knowledge of the products in the business
Duties & Responsibilities
INTERNAL PROCESS Take ownership of all complaints received from clients and ensure they are resolved timeously and effectively. Take ownership for escalated complaints from clients, social media, media and regulatory bodies to resolve complaints. Evaluate complaints and provide recommendation to resolution based on product information, service procedures, complaints procedures and in light of legislative and organisational requirements. Communicate progress and resolution to clients in accordance with agreed standards and practices. Partner with various stakeholders to address escalated complaints and provide resolution to clients, regulators or other stakeholders. Provide insight on service failures or complaint trends and make recommendations to enhance service or process. Escalate complaints unable to be resolved to the relevant stakeholders to collectively reach conclusion. Provide input and make recommendations to complaints framework and approach to enhance client experience. Act as key contact to client to ensure complaints are resolved and client relationship is maintained aligned with desired client experience. Act as advisor to internal parties in understanding client experience, service failures, complaints to improve business processes and practice and resolve client complaints. Ensure accurate record keeping and enable reporting through data management. Accurately complete all administrative and reporting requirements within agreed timeframes. Adhere to all relevant legislative / compliance requirements. Identify and report process and system failures and enhancements to improve client experience. CLIENT Provide authoritative, expertise and information to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. PEOPLE Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development. FINANCE Contribute to the financial planning process within area. Identify opportunities to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
Examining Information : Analyses and processes information asks probing questions strives to find solutions


  • Client Care Advisor

    7 months ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - R 15 000.00 - R 20 000.00 A company specialising in access control is looking for a Client Care Consultant to join their team based in Centurion **Minimum requirements**: - Matric **Consultant**: **Monja de Kock** **- Dante Personnel** **Midrand** *** *** - For more information please contact: - Monja de Kock


  • Centurion, South Africa Momentum Investments Full time

    **Introduction** Escalations Specialist **Role Purpose** This role involves coordinating and processing of escalation processes across all Investments platforms, placing focus on the financial wellness of the investor to ensure a positive client experience. **Requirements**: - Experience and Qualifications- Grade 12 (Matric). - Post Matric qualification...

  • Night Care Specialist

    2 weeks ago


    Centurion, Gauteng, South Africa Gateway Full time

    We are seeking a dedicated and compassionate Night Care Specialist to provide exceptional care to our residents during the night shift.Main responsibilities:Assisting residents with personal care and continence needs, ensuring their dignity and individuality are maintained at all times.Closely monitoring residents during the night and undertaking regular...


  • Centurion, South Africa Edustaff Full time

    **Client Care Administrator / Portfolio Manager** Centurion East and Cape Town Office Hours: Monday to Friday, 8:00 am to 4:30 pm R15,000 - R18,000 depending on experience **Overview**: Our client, a leading tutoring company, is seeking a dedicated individual to join their team as a Customer Care Administrator, also known as a Portfolio Manager. This role...


  • Centurion, South Africa Client Engagement Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Service Consultant

    7 months ago


    Centurion, South Africa PSG Financial Services Full time

    **Job Title: Service Consultant - Underwriting Client Care (Short-Term Insurance) - PSG Insure STA** **Key Responsibilities**: **Client Interaction**:Act as the primary point of contact for clients during the underwriting process. Respond promptly and professionally to client inquiries, concerns, and requests for information. Provide clear and accurate...


  • Centurion, South Africa OUTLife Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...


  • Centurion, South Africa Momentum Investments Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Actuarial Analyst

    7 days ago


    Centurion, South Africa Client Engagement Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...


  • Centurion, South Africa WHM Recruitment Advisors Full time

    A well-established organisation in Centurion is seeking a Customer Care/Complaints Manager to join their team. Salary will be discussed in the interview. **PLEASE NOTE**: **Application Process**: **Qualifications & Experience**: - Must have 3 years plus experience in this industry (medical/frail care) handling client complaints and care - Some...


  • Centurion, South Africa Client Engagement Solutions Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Momentum Money (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow...


  • Centurion, South Africa PSG Wealth Financial Planning (Pty) Ltd Full time

    **PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.** **Job description**: The Team...


  • Centurion, South Africa Sydsen Full time

    We are looking for a young and enthusiastic individual to join our team as a **Customer Care Consultant.** **Responsibilities**: - Provide Customer support/services within the customer care centre - Resolve customer enquiries and complaints - Liaise with the dealer network; Dealer Support - Capture, record, and report on new leads as and when they land -...


  • Centurion, South Africa CLC Full time

    CLC is seeking a Customer Care Administrator to join our team. Duties include but not limited to: - Logging all complaints on internal system - Investigation and resolution of complaints - Writing professional complaint feedback reports for clients - Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints...


  • Centurion, South Africa SpesNet Full time

    An exciting opportunity has become available for a Client Operations Specialist within a dynamic Centurion-based technology-focussed Group that functions primarily in the healthcare environment. **Essential Job Functions**: The Client Operations Specialist is responsible for end-to-end operational quality of the technology solution in the client operational...


  • Centurion, South Africa RecruitAGraduate Full time

    **Job Information**: Job Opening ID ZR_1501_JOB Hours of work Full-time Location Type In Office Industry Education Salary R10 000 - R15 000 Remuneration Term Per Month Province Gauteng City Centurion Country South Africa - An individual is sought for a personalised tutoring service catering to diverse learners with unique goals. The role involves...


  • Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, South Africa Edustaff Full time

    Our client is looking for a Tutor Care Administrator to work in a Full Time capacity - Monday to Friday: 8h00 to 16h00 Centurion East and Cape Town Salary R15,000 - R18,000 depending on experience **Overview**: A leading tutoring company, is seeking a motivated individual to join their team as a Tutor Care Administrator. This position will focus on...


  • Centurion, South Africa Momentum Corporate Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life toachieve their financial goals and life aspirations. We help people grow their savings,...