Tech Officer: Call Desk Consultant

Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Application Outsource Position reports to Senior Manager (Persal) Span of Control 0 Core Description **Responsible for**: Complete work assignments and associated paperwork accurately and timeously according to the ISO9001 standards. Investigate the system...

Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 Core Description Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business processing requirements and operational and service level agreements and to ensure...

**Job purpose**: The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. **Criteria**: - Completed Degree or Diploma with Accounting will be an...

As an IT Call Centre Manager, you'll work with the IT department to create new solutions that improve and streamline processes. You'll be responsible for managing the call centre's daily operations, ensuring customers are always being served quickly and efficiently. You should have previous experience in customer service or human resources management, as...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre (CFC) Reports To **Ops Manager**: SDS Quality Assurance Grade OP1 Core Description Act as one of the primary Customer and SIM liaison for the CFC environment. Responsible for Quality Coordination, pro-active assessments tracking of CFC SLAs and KPIs...

Identifies incremental technology an digital opportunities in new or existing accounts - Prospects for new accounts, secures appointments, determines needs, delivers sales presentations, negotiates terms and conditions, overcomes objections, write proposal and closes sales for IQVIA Tech, Apps and Digital product - Suggests product and offering enhancement...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 Core Description Provide leadership and management to the Customer First Centre capabilities, aligning service delivery with contractual obligations, driving service excellence and...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Manager: Customer Service Centre Core Description Responsible for quality management, pro-active tracking of service desk SLAs and KPIs, the design of, and oversight on service improvement plans for the service desk and process governance...

Business unit, Department, Reporting **Business Unit**: CPS **Department**: Service Management - CFC **Report to**: Customer Service Centre Core Description This role is responsible for the overall process governance with regards to the service desk. This includes working closely with all components of the service management team to ensure that the...

Gauteng _, Centurion _ - Annually Basic Plus Commission (Market related, Negotiable) _ **_About Us: _**: - The Recruitment People is a financial recruitment agency based in Centurion, specializing in placing top-tier financial professionals across South Africa. Established in 2014 and possessing over 30 years of collective experience, our company is...

**B.Com Business Management Graduate - Office Administrator** **Purpose** Handle the Reception area by greeting visitors and delivering exceptional customer service assistance. Answer calls and re-direct them, accordingly, addressing visitor questions and needs. Provide an overall welcoming environment. Perform all office administrative...

**Duties**: - Edit completed work for grammar, spelling, and punctuation - Gather and organise typing material - Create spreadsheets and presentations, combining various data from existing files - Answer phone calls, and direct callers to desired recipients or take a message in situations where the person requested is unavailable - Organise and schedule...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Enterprise Infrastructure Solutions Job grade OP2 Core Description To assist with a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. Will work...

**ROLE AND RESPONSIBILITIES** The Helpdesk Consultant provides support and technical assistance to customers who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. They have the capability to solve customer issues telephonically and...

Financial Services Provider is looking for instore sales consultants for their stores nationally to sell credit cards and personal loans. **Requirements**: At least 6 months sales experience Confidence Passionate about sales Good people skills Self driven **Must have**: Matric Clear, criminal and credit checks **Salary**: From R4,500.00 per month Ability...

Acrobranch Adventure Park, market leader in Tree-top Adventures in SA, is looking for a young, dynamic and driven Front Office Manager. **CUSTOMER SUPPORT (Verbal and Nonverbal)** - _Enquiries:_ Proper and accurate information to be provided to clients & requirements identified and met. Effective dealing with customer concerns/complaints & resolving all...

**Job Duties/Responsibilities will include**: Management of calls in a professional and efficient manner. Follow-up calls where and when needed. Explanation of credit life insurance principles. Handling all information as confidential. Dealing with clients and processes in line with company procedures. Optimal use of the "Call Centre" computer...

On Site IT Support Tech **POSITION BASED IN CENTURION** Technical Support: Provide technical assistance and support to clients, both remotely and in person, for hardware, software, and network issues. **Requirement** Incident Management: Respond promptly to IT incidents reported by operations, resolving or escalating them as needed. Hardware...

Gauteng , Centurion R10 000R11 000 Monthly The main purpose of this position is to grow the SMB business book by finding and signing new customers in the small to medium sized fleet industry, as well as to convert new leads provided into the SMB Telesales space to customers. Further to this, the Agent is responsible to manage a group of existing...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...