Client Service Suite Technical Support Specialist

2 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- To provide clients with high quality navigational, administrative and technical assistance on all queries relating to electronic banking product sets and channel related requests**experience and qualifications**:

- Minimum Grade 12; IT-related qualification advantageous e.g. A++, N+ or SQL
- Experience:

- Minimum 3 years’ experience in a call centre environment supporting electronic banking products
- Electronic banking knowledge including products such as Internet and Host to Host
- Solid call centre skills
- JAVA knowledge advantageous
- Technical Pre-requisite:

- Working knowledge of the following is advantageous:

- A variety of internet browsers
- Siebel or equivalent CRM tool
- Hogan advantageous
- Competencies
- Monitoring and Measuring
- Analysis & Attention to detail
- Problem Solving
- Judgement and Decision Making
- Process and Technological Competence
- Solutionist Thinking
- Connector
- Drive & Action Oriented
- Time and Self-Management
- Excellence & Quality Orientation
- Customer Service Orientation
- Building Relationships
- Customer Service Orientation



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