Technical Support Specialist
1 month ago
Job Summary:
Vox Telecommunications seeks a highly skilled Technical Support Specialist - Connectivity Services to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and resolving technical issues.
About the Role:
- Provide first-call resolution to customers by identifying, prioritizing, and resolving incidents or service requests related to connectivity support.
- Maintain accurate records of all customer interactions, including tickets, calls, complaints, and mail queries.
- Collaborate with Level 1 Support engineers to ensure seamless handover of customer issues.
- Contribute to problem resolution by providing in-person, hands-on support to managers and other team members.
Key Responsibilities:
To succeed in this role, you will be responsible for:
- Adhering to Vox Telecommunications' policies, procedures, and standards to deliver excellent customer service.
- Monitoring and tracking all connectivity support functions to ensure timely resolution of customer issues.
- Ensuring consistent performance against internal KPIs targets, aiming for 80% or higher.
- Continuously driving down incident levels while improving customer satisfaction through efficient issue resolution.
What We Offer:
Vox Telecommunications offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience and qualifications.
Requirements:
To be considered for this role, you must have:
- A strong background in technical support, preferably in a telecommunications environment.
- Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks efficiently.
- Strong problem-solving skills and attention to detail to resolve complex technical issues.
How to Apply:
We encourage applicants who are passionate about delivering exceptional customer service and resolving technical issues to apply for this exciting opportunity.
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