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Client Service Technical Specialist-1
4 weeks ago
Job Description
To focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.
To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly.-
- Interpret and resolve client file format for successful file processing.-
- Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.-
- Collaborate closely with internal technical teams to resolve for client technical incidents.-
- Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.-
- Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.-
- Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.-
- Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions-
- Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency-
- Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries-
- Resolving Technical queries as First Call Resolution (FCR-
- Understanding different File Formats where clients process Payments and Collection-
- Providing 24/7 support to all Host clients-
- Understanding Swift related payments (MT101, MT10-
- Understanding different statement formats (MT940, STMT3, MT950)-
- Understanding the clients line of business and how it integrates into the different RMB platforms/systems-
- Managing change request for new IP’s for QA and Production-
- Be able to determine system errors vs user errorJob Details
Application Closing Date
16/05/24
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