Client Service Technical Specialist-1

4 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

To focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.

To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly.-
- Interpret and resolve client file format for successful file processing.-
- Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.-
- Collaborate closely with internal technical teams to resolve for client technical incidents.-
- Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.-
- Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.-
- Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.-
- Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions-
- Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency-
- Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries-
- Resolving Technical queries as First Call Resolution (FCR-
- Understanding different File Formats where clients process Payments and Collection-
- Providing 24/7 support to all Host clients-
- Understanding Swift related payments (MT101, MT10-
- Understanding different statement formats (MT940, STMT3, MT950)-
- Understanding the clients line of business and how it integrates into the different RMB platforms/systems-
- Managing change request for new IP’s for QA and Production-
- Be able to determine system errors vs user errorJob Details

Application Closing Date

16/05/24



  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.- Resolve host-to-host...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#133239- Locations: Johannesburg, Gauteng/ Durban, KZN- Closing Date: 19 April 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services - Career Stream- Call Centre (Service) - Leadership Pipeline- Manage Self: Technical **Job Purpose** - We are looking for a Client Service Specialist to provide client...


  • Johannesburg, Gauteng, South Africa Old Mutual Limited Full time

    SPECIALIST TECHNICAL UNDERWRITING-1 page is loaded SPECIALIST TECHNICAL UNDERWRITING-1 Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id JR-54666 Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionTo provide technical...

  • Sage Specialist 1

    3 days ago


    Johannesburg, South Africa RPO Recruitment Full time

    RPO Recruitment is currently hiring a SAGE Specialist 1 to join our client's team. As a SAGE Specialist 1, you will be responsible for providing technical support and expertise for SAGE systems. You will work closely with internal stakeholders to troubleshoot issues, implement upgrades, and ensure the smooth operation of SAGE software. **Requirements**: -...


  • Johannesburg, South Africa Redheads Group Full time

    Join our innovative team, a **global leader in electrification solutions**! We are currently seeking a highly skilled **R&D Team Leader for our Services Division in the Federal Capital Territory, Nigeria**. In this role, you will be responsible for ensuring the effective delivery of our service portfolio, adhering to company standard processes and safety...


  • Johannesburg, Gauteng, South Africa Redheads Group Full time

    Join our innovative team, a global leader in electrification solutions We are currently seeking a highly skilled R&D Team Leader for our Services Division in the Federal Capital Territory, Nigeria.In this role, you will be responsible for ensuring the effective delivery of our service portfolio, adhering to company standard processes and safety guidelines.As...

  • Sage Specialist 1

    2 weeks ago


    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    RPO Recruitment is currently hiring a SAGE Specialist 1 to join our client's team. As a SAGE Specialist 1, you will be responsible for providing technical support and expertise for SAGE systems. You will work closely with internal stakeholders to troubleshoot issues, implement upgrades, and ensure the smooth operation of SAGE software.Requirements:...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Client Service Specialist Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance...


  • Johannesburg, Gauteng, South Africa M4PS (Pty) Ltd Full time

    This role supports the business by taking responsibility for overall contract management and service delivery of client contracts.Responsibilities: Serve as the primary interface for clients Ensure effective service delivery and contract profitability for client contracts Continuously engage with the platform and various other business changes and features...


  • Johannesburg, Gauteng, South Africa Tier 1 Full time

    overviewReputable IT Organization in JHB is looking for Customer On-boarding Specialist to join their team. Join an organization who has built a reputation as one of the leaders in data storage.The primary role of this person will be to act as an additional resource to assist the sales team with the on-boarding of all customers, including resellers as well...


  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Client Service Specialist (Exchange Control)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition Details REQ# Locations: Johannesburg, Gauteng/ Durban, KZNClosing Date: 19 April 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services Career Stream Call Centre (Service) Leadership Pipeline Manage Self: TechnicalJob Purpose We are looking for a Client Service Specialist to provide client service support by managing /...

  • Technical Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:The Technical Specialist role will be responsible for testing function as well as supporting the Technical Specialist with the managing of deviations of a technical nature that impact service delivery. This role works strictly on a shift work basis including nightshift work.Minimum Requirements:Formal Qualifications Post Matric...

  • IT Support Specialist

    3 weeks ago


    Johannesburg, South Africa Exclusively Remote Full time

    **Remote IT Support Technician (Level 1)**: Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. - Collaborate with...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To provide high quality service to clients in order to retain and enhance the client experience - Compile financial statistics for clients - Prepare the monthly statistics report and send relevant stakeholder - Assist with finalising list of attendees for any marketing events - Handle queries as requested by clients escalate if need be -...


  • Johannesburg, Gauteng, South Africa Aon Corporation Full time

    Posting Description:Finance & Client Services Team LeaderAre you a Finance professional with a passion for Client Services? Aon Reinsurance Africa has an exciting opportunity for a Finance and Client Services Team Leader based at our offices in Sandton.The role of the finance and customer services team leader is to assist the Head of Finance with treasury...


  • Johannesburg, Gauteng, South Africa S&P Global Full time

    The Role: Client Service SpecialistDuties and Responsibilities - "Your Role"The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and...


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Edenvale, Johannesburg - Information Technology **IT Technical Support Specialist (On-Site) (JB3233)** **Edenvale, Johannesburg** R25 000 per month **Duration**: Permanent **Overview** - We are currently assisting our client, a prominent player in the ICT solutions field, in their search for a highly skilled and dedicated IT Technical Support Specialist...


  • Johannesburg, South Africa M4PS (Pty) Ltd Full time

    This role supports the business by taking responsibility for overall contract management and service delivery of client contracts. **Responsibilities**: - Serve as the primary interface for clients - Ensure effective service delivery and contract profitability for client contracts - Continuously engage with the platform and various other business changes...


  • Johannesburg North, South Africa Maplewave Full time

    The Client Services Support Representative Level 1 is the front line for Maplewave support, responsible for timely and quality support to Maplewave customers around the globe. Analyzes and rectifies customer issues using established procedures. Maintain business relationships ensuring satisfaction and resolving concerns in a timely manner while communicating...