Client Service Technical Specialist-1

7 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

To focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.

To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly.-
- Interpret and resolve client file format for successful file processing.-
- Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.-
- Collaborate closely with internal technical teams to resolve for client technical incidents.-
- Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.-
- Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.-
- Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.-
- Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions-
- Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency-
- Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries-
- Resolving Technical queries as First Call Resolution (FCR-
- Understanding different File Formats where clients process Payments and Collection-
- Providing 24/7 support to all Host clients-
- Understanding Swift related payments (MT101, MT10-
- Understanding different statement formats (MT940, STMT3, MT950)-
- Understanding the clients line of business and how it integrates into the different RMB platforms/systems-
- Managing change request for new IP’s for QA and Production-
- Be able to determine system errors vs user errorJob Details

Application Closing Date

16/05/24



  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Finance & Customer Technical Services Specialist.** Do you have a degree in Accounting or Financial Management? Experience in the financial services environment? Read on! Aon Re Africa is recruiting a Finance & Customer Technical Services Specialist in our Finance department, based on a hybrid basis from our Head Offices in Sandton....

  • Sage Specialist 1

    6 months ago


    Johannesburg, South Africa RPO Recruitment Full time

    RPO Recruitment is currently hiring a SAGE Specialist 1 to join our client's team. As a SAGE Specialist 1, you will be responsible for providing technical support and expertise for SAGE systems. You will work closely with internal stakeholders to troubleshoot issues, implement upgrades, and ensure the smooth operation of SAGE software. **Requirements**: -...


  • Johannesburg, South Africa Redheads Group Full time

    Join our innovative team, a **global leader in electrification solutions**! We are currently seeking a highly skilled **R&D Team Leader for our Services Division in the Federal Capital Territory, Nigeria**. In this role, you will be responsible for ensuring the effective delivery of our service portfolio, adhering to company standard processes and safety...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Client Service Specialist Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To provide high quality service to clients in order to retain and enhance the client experience - Compile financial statistics for clients - Prepare the monthly statistics report and send relevant stakeholder - Assist with finalising list of attendees for any marketing events - Handle queries as requested by clients escalate if need be -...


  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Finance & Client Services Team Leader** Are you a Finance professional with a passion for Client Services? Aon Reinsurance Africa has an exciting opportunity for a Finance and Client Services Team Leader based at our offices in Sandton. The role of the finance and customer services team leader is to assist the Head of Finance with...


  • Johannesburg, South Africa Tier 1 Full time

    overview Reputable IT Organization in JHB is looking for Customer On-boarding Specialist to join their team. Join an organization who has built a reputation as one of the leaders in data storage.The primary role of this person will be to act as an additional resource to assist the sales team with the on-boarding of all customers, including resellers as well...


  • Johannesburg, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Technical Delivery Manager to join their company that is based in Johannesburg. **Purpose of the position**: The Technical Delivery Manager is responsible for planning, leading, and delivering IT projects on time, within budget, and with high quality....


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Priority Consultant, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...

  • IT Support Specialist

    7 months ago


    Johannesburg, South Africa Exclusively Remote Full time

    **Remote IT Support Technician (Level 1)**: Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. - Collaborate with...


  • Johannesburg, South Africa Six Sense Full time

    A leading global technology company is looking to appoint a Technical Service Specialist - HPR. Providing technical support and solves problems in own expertise area via remote or on-site service in any service category (installation and commissioning, maintenance, repairs, engineering and consulting advanced services extensions, upgrades and retrofits end...


  • Johannesburg, Gauteng, South Africa Bilnor Labour Full time

    Job Title: Technical Training SpecialistWe are seeking a highly skilled Technical Training Specialist to join our team at Bilnor Labour. As a key member of our operations department, you will be responsible for providing quality technical training to our customers in South Africa and the region.Key Responsibilities:- Design and develop high-quality training...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Specialist (Exchange Control) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment...


  • Johannesburg, South Africa MGI for Client Full time

    **Technical & Marketing Director - Poultry** R1,2 million + Fuel Card, Cell, Incentive bonuses etc. **Centurion** **Requirements**: Qualified Veterinarian Min 5 years’ Corporate experience in Technical/Marketing environment Registered with SAVA Accountabilities: - Achieving/exceeding revenue and gross margin sales targets in territory for the entire...


  • Johannesburg, South Africa Abbott Laboratories Full time

    **Job Title** **Technical Service Specialist** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** - At Abbott, you can do work that matters, grow, and learn, care for...


  • Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: - To provide clients with high quality navigational, administrative and technical assistance on all queries relating to electronic banking product sets and channel related requests**experience and qualifications**: - Minimum Grade 12; IT-related qualification advantageous e.g....


  • Johannesburg, South Africa Nedbank Full time

    **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client...


  • Johannesburg, South Africa Lesaka Technologies Full time

    A vacancy exists for a **Technical Support Specialist** within **Kazang Insights - Micro Merchant Division**, in **Rosebank, Johannesburg**. The Technical Support Specialist provide telephonic support on all technical-related matters to the field teams supporting the company operations. Key Responsibilities include, but are not limited to: - Provide...