Client Service Support Specialist

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service strategy. Provide quality and accurate business administrative support services to internal and external stakeholders enabling TS, CIB and Nedbank to achieve its business goals. Be part of the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client's experience, aligning to the TS CIB client value propositions.**Responsibilities**:

- Financial:
- Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
- Provide effective and valuable client support by resolving client queries at first call resolution level to ensure revenue profitability for TS, CIB and Nedbank.
- Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank.
- Customer:
- Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
- Support and resolve client issues and problems as they occur by investigating, using remote tools to better understand the issue and recommending value-adding solutions to solve the matter at first call resolution level.
- Act as a trusted partner to achieve better customer service and business results by exceeding service level requirements.
- Assist clients with both onboarding and enablement digital self-service recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client’s online experience.
- Ensure that complaints handling and ad-hoc request logging through to other areas within the Nedbank Group are effectively dealt with to close the loop back to the client.
- Meet and exceed internal and external client needs by timeously responding and addressing queries within the Service Level Agreement (SLA).
- Communicate daily and consistently as per client agreement to ensure service standards are adhered to and that clients are retained.
- Deliver a world class service.
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt first call resolution.
- Stakeholder Management:
- Build relationships to enable the effective negotiation with relevant stakeholders on behalf of the client to meet the client’s requirements in a mutually beneficial way.
- Collaborate and build effective networks across Nedbank to address the client need.
- Support TS Sales in all escalated client servicing support related issues.
- People:
- Teamwork and collaboration - Building relationships with TS Service Support Specialists and Internal Bankers.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Focus on reducing the need to escalate queries by continuously upskilling oneself and driving to address client issues on first call resolution level.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Bachelors degree in business or equivalent
- Preferred Certifications- Minimum Experience Level- 3 - 5 years’ experience in a similar or related industry
- 3 - 5 years client servicing experience

**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
- Behavioural Competencies- Building Partnerships
- Earning Trust
- Energy
- Facilitating Change
- Innovation
- Work Standards
- Planning and Organizing
- Customer Focus
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • Client Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Client Support Specialist to join our team in Johannesburg.The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving customer inquiries, and ensuring customer satisfaction.The ideal candidate should have: A Bachelor's degree in Computer Science, Information...

  • Client Service Specialist

    2 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#133239- Locations: Johannesburg, Gauteng/ Durban, KZN- Closing Date: 19 April 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services - Career Stream- Call Centre (Service) - Leadership Pipeline- Manage Self: Technical **Job Purpose** - We are looking for a Client Service Specialist to provide client...

  • Client Service Specialist

    3 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Client Service Specialist Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering solutions to address clients’ holistic balance...

  • Client Service Solution Specialist

    3 weeks ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To support segment sales teams by enabling e-solutions across dealing and payments to meet the needs of external clients and migrate clients...

  • Client Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa S&P Global Full time

    The Role: Client Service SpecialistDuties and Responsibilities - "Your Role"The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and...

  • Client Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Infotelligent Full time

    As a Client Support and Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle...

  • Client Support

    3 weeks ago

    Johannesburg, South Africa Infotelligent Full time

    As a Client Support and Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle...

  • Client Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition Details REQ# Locations: Johannesburg, Gauteng/ Durban, KZNClosing Date: 19 April 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales and Services Career Stream Call Centre (Service) Leadership Pipeline Manage Self: TechnicalJob Purpose We are looking for a Client Service Specialist to provide client service support by managing /...

  • Client Service Support Specialist

    4 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - Job Family- Sales And Services - Career Stream- Sales - Leadership Pipeline- Manage Self: Professional - FAIS Affected- FAIS Affected - Yes**Job Purpose** - To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets. **Responsibilities**: - Contribute to a culture...

  • Client Service Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Job Family Sales And Services Career Stream Sales Leadership Pipeline Manage Self: Professional FAIS Affected FAIS Affected YesJob Purpose To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.Responsibilities: Contribute to a culture conducive to the achievement of...

  • IT Technical Support Specialist

    3 weeks ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    Edenvale, Johannesburg - Information Technology **IT Technical Support Specialist (On-Site) (JB3233)** **Edenvale, Johannesburg** R25 000 per month **Duration**: Permanent **Overview** - We are currently assisting our client, a prominent player in the ICT solutions field, in their search for a highly skilled and dedicated IT Technical Support Specialist...

  • Client Service Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Client Service Specialist (Exchange Control)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an...

  • Client Support Consultant

    7 days ago

    Johannesburg, South Africa Pillango Placements Full time

    **Gauteng**, JHB - North** **R 15000 - R 20000 Monthly Cost To Company** We are looking for a **Client Support Consultant** to join the CX team at a big, amazing and an innovative company in the health tech space. The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with...

  • Client Experience Specialist

    2 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering....

  • Linked Investment Client Services Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    Who are we?Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pillango Placements Full time

    Gauteng, JHB - North**R R 20000 Monthly Cost To CompanyWe are looking for a Client Support Consultant to join the CX team at a big, amazing and an innovative company in the health tech space.The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with the company. As apart of...

  • Regulatory Support Specialist

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** **Santam Specialist Business** has a career opportunity for a - **Regulatory Administrator **in our Specialist Regulatory team who will be - ** based in Johannesburg.** The Specialist Regulatory team provides support services to the businesses to ensure adherence to regulatory requirements at an operational level.To engage and support...

  • Linked Investment Client Services Specialist

    6 days ago

    Johannesburg, South Africa Sanlam Full time

    **Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Linked Investment Client Services Specialist

    6 days ago

    Johannesburg, South Africa Sanlam Full time

    **Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Regulatory Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITYSantam Specialist Business has a career opportunity for a Regulatory Administrator in our Specialist Regulatory team who will be based in Johannesburg. The Specialist Regulatory team provides support services to businesses to ensure adherence to regulatory requirements at an operational level. Role PurposesTo engage and support with various...