Ict Service Desk Agent: Technical Support

**Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

**Job Advert Summary**: **Purpose Statement** To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South...

**JOB DESCRIPTION** - Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Service Desk and End-User Support business unit overall. - Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required. - Manage...

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...

This position will under the leadership of the ICT Service Support Lead, diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. The responsibilities include installing and configuring computer hardware and being the strong point of contact for IT Infrastructure service support within the company. One...

**Job Summary**: Provide technical support to business users of ICT equipment and systems. This will include end user support, desktop support and infrastructure support across both hardware and software platforms. **Main Responsibilities (not limited to)**: - Install, configure, and maintain end user computing devices such as laptop computers, printers,...

Applications are invited for the **Technical Support Agent**position to be based in **Tshwane**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

Job Title : Chief ICT Service Management OfficerWe are seeking an experienced Chief ICT Service Management Officer to lead our ICT service management team in providing high-quality services to our organization.Job Summary:To develop and implement effective ICT service management strategies that align with the organization's goals and objectives.To oversee...

**Gauteng**, Tshwane (Pretoria)** **(Market related, Negotiable)** The ICT Manager plays a crucial role within the ICT infrastructure team, providing strategic leadership and oversight. Responsible for driving the development and implementation of ICT strategies aligned with organizational objectives, they lead a team of skilled IT professionals, fostering...

**Purpose of the Job**: To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager. **Key Performance Areas**: - Manage...

We are looking for a highly motivated, resourceful individual with a “Can Do” attitude and strong work ethic to join our ICT Helpdesk team. **YOU WILL BE RESPONSIBLE FOR**: - Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required. - Assist in optimising 1st line...

**Job Purpose**: **Working Hours**: 07:00 - 16:00 or 08:00 - 17:00 or 10:00 - 19:00 Monday to Friday 08:00 - 13:00 Rotational Saturday shifts (if and when the campus operates on weekends) **Education**: Higher Certificate/ Occupational Certificate Level 5/ A+ and N+ Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 /...

Job title : General Manager: ICT Service Management (Operations) Job Location : Gauteng, Pretoria Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries MINIMUM REQUIREMENTS NQF Level 8 qualification: Information Technology / Information Systems / Computer Science. Certification: ITIL Foundation ITIL...

KEY RESPONSIBILITIES: - Have technical systems support experience. - Diagnose and troubleshoot software issues to determine the root cause of problems. - Deployments and releases experience. - Identify trends in users’ issues. - Provide regular updates to users on the status of their requests. - Escalate complex issues to senior support personnel as...

**Job Number** - 66972**Job Type** - Permanent**Job Title** - Technical Support Agent**Computer Skills** - A+,Cambium,Juniper,MikroTik,N+,ubnt**Industry** - Computer - IT**City** - Tshwane (Pretoria)**Province** - Gauteng- Require a dedicated and driven individual to join the Support Team (routing, setups, radio links, fibre etc.)- Roles and...

Job Summary The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Duties And Responsibilities Technician Service - Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of call received. - Determine the best solution...

**Purpose of the Job**: To provide administrative support to the Department and to ensure that office operations within the Information and Communication Technology (ICT) Division are efficient and successful in supporting business activities. The person appointed to this position will report directly to the Departmental Head: ICT Application,...

KEY RESPONSIBILITIES AND QUALIFICATIONS: Key Responsibilities: - Diagnose and troubleshoot software issues to determine the root cause of problems. - Identify trends in users’ issues. - Provide regular updates to users on the status of their requests. - Escalate complex issues to senior support personnel as needed. - Document and track users’ issues and...

Define the structure and roles necessary for effective technology delivery. - Establish daily, weekly, monthly, and annual cadences for technology delivery. - Manage performance for IT/ICT staff, including training, mentorship, and professional development. - Oversee project management, including definitions, timelines, and tracking for all ICT...

Position Overview:This role requires a dynamic IT professional capable of frequent interaction with technical and non-technical employees, suppliers, and stakeholders. The ICT Manager will provide leadership and technical expertise to CTU Training Solutions' technology operations, managing systems and infrastructure to support a growing business. The role...