Chief ICT Service Management Officer
7 days ago
We are seeking an experienced Chief ICT Service Management Officer to lead our ICT service management team in providing high-quality services to our organization.
Job Summary:
- To develop and implement effective ICT service management strategies that align with the organization's goals and objectives.
- To oversee the planning, implementation, and maintenance of ICT services, ensuring they meet the required standards and quality.
- To manage the ICT service desk, ensuring all reported incidents are logged, prioritized, and resolved in a timely manner.
- To collaborate with other departments to ensure seamless integration of ICT services with business processes.
Key Responsibilities:
ICT Service Management- To develop and maintain ICT service management policies, procedures, and guidelines.
- To ensure compliance with ITIL best practices and ISO 9000 standards.
- To monitor and report on ICT service performance metrics, identifying areas for improvement.
- To collaborate with stakeholders to identify and prioritize business requirements for ICT services.
- To design, implement, and manage infrastructure systems, including networks, servers, and storage.
- To ensure the availability, reliability, and security of infrastructure systems.
- To collaborate with other departments to ensure seamless integration of infrastructure systems with business processes.
Requirements:
- NQF Level 8 qualification in Information Technology or related field.
- Minimum 10 years' experience in ICT service management, with 5 years in a leadership role.
- ITIL Foundation certification and knowledge of ISO 9000 principles.
- Excellent communication and interpersonal skills.
Estimated Salary Range: R1,200,000 - R1,500,000 per annum.
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