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Professional Ict Level 2 Support Web Application
2 weeks ago
We are looking for a highly motivated, resourceful individual with a “Can Do” attitude and strong work ethic to join our ICT Helpdesk team.
**YOU WILL BE RESPONSIBLE FOR**:
- Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required.
- Assist in optimising 1st line support, efficiently assist users, work with the service desk leads to build out successful processes and SOP.
- Attend new systems training when required and be the 1st line of assistance to user on new systems roll outs.
- Own the call resolution process end-to-end to ensure incidents and requested are logged, attended to within SLA, and resolved, whether resolved by 1st line or escalated to 2nd or 3rd line support.
- Grade 12
- IT Diploma or A+ and N+
- Certified in at least one Microsoft certification: M365, MSCA, MSCE, MD-102, MD-100 and or related endpoint certifications.
- ITIL V3/V4 Certificate
- Valid driver’s license
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