IT Service Desk Control Centre

**Role Description** This is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers. **Qualifications** - Proficiency in Desktop Computers and Technical Support -...

Applications are invited for the **Service Desk Agent** position to be based in Pretoria. **About the role**: The Service Desk Agent provides first - and second-line support to customers, striving to first call resolution and providing basic to advanced troubleshooting on customer-side faults. **Key Responsibility Areas will include, but not be limited...

**_Job Purpose_** Responsible for performing a clerical service for the Service Centre to achieve the effective and efficient administration of the Service Centre. **_ Required Job Competencies_** - Execute general administration for the Service Centre as required - Action employee clocking data on a daily basis and submit through to the HR department for...

**Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

**Job Advert Summary**: **IT Service Desk Agent** **Pretoria Based** **Permanent appointment** **Ref No: (IT - PTA 10/22)** **Minimum Requirements**: **Minimum Requirements** - IT Diploma, ITIL, (Certification in related technical or customer service-oriented discipline) - 3-5 years experience in an IT role with the Service desk background - Microsoft...

5years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...

**Responsibilities**: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...

**POSITION: SERVICE DESK ANALYST** - **Previous experience in IT and SQL scripting experience using foreign keys required.**_ **Main Responsibilities** - 1st line IT and Technical support - Answer all incoming calls from customers - Logging and tracking of incidents and requests - Assignment of tickets to the relevant department while making sure that the...

**Job Purpose**: The position requires a hands-on technical leader who is responsible for delivering a world-class support experience for staff, clients, and other external parties. The manager is expected to get into complex technical issues while thinking about the big picture. The Service Desk Manager’s primary objective is to rapidly resolve issues...

**BMW GROUP** **MR MAISELA** **Purpose of the Job** - Responsible for greeting members and delivering exceptional customer service assistance. **Key Performance Areas include**: Answering telephones Customer service driven Efficiently assisting & resolving queries Greeting & accessing members Provide members with a positive first...

**Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

**Location**: **Pretoria** **Salary**: **300,000** **Job Type**: **Permanent** **Reference**: **70512** **Job Summary**: In recent years, our client has placed a strong emphasis on safeguarding, expanding, and enhancing their existing retail, commercial, and industrial portfolio. Through strategic acquisitions, the disposal of under-performing assets,...

**Job Advert Summary**: **Purpose Statement** To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South...

About the job Datacentre Manager **Requirements**: - **Minimum education/training required**: - Relevant degree/diploma preferred - Grade 12, with a relevant tertiary qualification being advantageous (Cobit/ITIL) - ITIL V4.0 certification - A+ and N+ certifications - **Minimum work experience required**: - At least 8 years of experience in an IT...

_**Previous experience in IT and SQL scripting experience using foreign keys required.**_ **Main Responsibilities** - 1st line IT and Technical support - Answer all incoming calls from customers - Logging and tracking of incidents and requests - Assignment of tickets to the relevant department while making sure that the tickets are properly classified and...

**Job Advert Summary**: **Purpose Statement** To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

Our client is currently seeking an experienced Manager: ICT End-User Support based in Pretoria. The main function of this role is to develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the client to support strategic objectives and business operations **Duties and...

A Site IT Specialist to be based at client in Pretoria, on a 3 month contract at a rate of between R23000 - R25000pm. **KEY RESPONSIBILITES** - Resolves and/or leads the resolution of complex customer IT support issues for individual customers, small sites or business units - Meets with customers and business units to understand and represent their...

We have a position available for a Front Desk Sales Operator at a Digital Printing company in Centurion. **Requirements**: - Matric / Grade 12 - 2+ years sales and administration experience - Computer literate - Excellent communication skills (Fluent in English - speak, read and writing) - Front Desk Point of Sale - Invoicing - Communication with Clients -...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure...