IT Service Desk Control Centre

**JOB PURPOSE**: Provide first line support to users telephonic requests received and the system logged incident calls **KEY PERFORMANCE AREAS**: - First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. - Maintain a high degree of customer service for all incidents/service requests and...

**Role Description** This is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers. **Qualifications** - Proficiency in Desktop Computers and Technical Support -...

Role DescriptionThis is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers.Qualifications Proficiency in Desktop Computers and Technical Support Excellent...

**Brief description** The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) Information Technology (IT) Service Desk. **Detailed description** - Manage the daily operations and activities of the SARB IT Service Desk to ensure that all IT service requests and incidents are addressed in a...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...

**Key Performance Area**: - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring...

**Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.Grade 12Certificate in Quality AssuranceExperience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.Familiarity with the IVANTI...

My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk. Familiarity with the...

My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.Grade 12Certificate in Quality AssuranceExperience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.Familiarity with the IVANTI...

To all Pretoria and surrounding places come join our twice opportunity of getting the qualification and the job at the same time.Position: Call Centre Representative where qualified candidates will be communicating to potential clients.Requirements: Must be SA citizen, aged between18-35, should also have grade results from grade 10 to 12 (matric).Payments...

To all Pretoria and surrounding places come join our twice opportunity of getting the qualification and the job at the same time. Position: Call Centre Representative where qualified candidates will be communicating to potential clients. Requirements: Must be SA citizen, aged between18-35, should also have grade results from grade 10 to 12 (matric). Payments...

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

FULL TIME GLOBAL SERVICE DESK ANALYST POSITION:LOCATIONHead office in FourwaysREPORTING LINEGlobal Service Desk Team LeaderCONTRACT TYPEFixed TermSALARYMarket RelatedProspective candidates can view the job profile, application requirements, application procedure, commencement date and closing date on the school's websiteInspired, in line with POPIA...

Manager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...

We are looking for a Quality Assurance Agent with a minimum of 5 years of quality management experience in a Call Centre setting to join our team for a 3-year contract.Must have completed Grade 12Hold a Certificate in Quality AssuranceRequire a minimum of 8 years of experience (ideally 10+ years) in quality management, including expertise in Quality...

**CPurpose of the Job**: To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels. **Key Outputs**: - Service Desk 1st and 2nd Response and Call Logging - Provide Remote Support to Clients - Call Escalation and Management **Minimum Skills Required &...

**Information Technology** **Pretoria** ***: **JOB OUTLINE** **ICT Service Desk & End-User Support - MANAGER** **PERMANENT** **PRETORIA** **Division** - Corporate Services **Sub division** - ICT Service Desk & End-User Support **Reports to** - Head: ICT & Knowledge Management **Overview**: Develop, implement and manage all ICT Service Desk and...

**Purpose of the Job**: To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels. **Key Outputs**: - Service Desk 1st and 2nd Response and Call Logging - Provide Remote Support to Clients - Call Escalation and Management **Minimum Skills Required & Job...