Ict Service Technician

3 weeks ago

Pretoria, South Africa AVBOB Full time

This position will under the leadership of the ICT Service Support Lead, diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. The responsibilities include installing and configuring computer hardware and being the strong point of contact for IT Infrastructure service support within the company. One of your key objective will be to ensure compliance of the AVBOB endpoint environment.

You will be working for a last standing company with strong values which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organisation that values employee development and rewards excellent performance.

**YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING**:

- Install new end user devices, printers and switches, network equipment and configure systems according to business requirements.
- Perform installation, configuration, maintenance and troubleshooting of end user hardware, software, and peripheral devices.
- Troubleshoot hardware and software issues and be responsible for testing, repairing, and replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers and perform tests and evaluations of new software and hardware.
- Ensure security and privacy of networks and computer systems across end user devices.
- Providing support to users and being the sole point of contact for error resolving and reporting.
- Administer and maintain end user accounts, permissions and access rights and administer all equipment, hardware, and software updates.
- Assist the Team Lead: ICT Service Technician with technical documentation and departmental Standard Operating Procedure for Infrastructure
- Provide input with drawing up procedural documentation as well as technical reports.
- Respond to hardware problems, updating system software as well as tracking data and communication used on networks.
- Respond to complex daily inbound support tickets and solve these problems by using standard operating procedures.
- Direct telephonic or face-to-face support to end-users to resolve any IT related issues.
- Work with the 1st line service desk agents to service more complex and integrated incidents and requests and give 2nd line updates on progress and technical solutions.
- Install and configure 3rd party software packages for end-user devices.
- Ensure AVBOB approved anti-virus installation & updates are distributed to all AVBOB end user devices
- Work with 3rd level administrators and ensure that all end user workstations are up to date with security patches monthly.
- Ensure AVBOB security principle applies on all end point devices and report anomalies to 3rd line specialists. MFA, Encryption
- Support the AVBOB approved end point communication and video conferencing solution:

- Microsoft Teams on user devices.
- Matric
- N+ and A+
- ITIL certification
- Hold at least one tertiary IT diploma or Microsoft industry certification (MCP, MCSE, MCSA or other)
- Working towards one of the Microsoft end point configuration management certifications: MD-100 and MD-101or MD-102 or similar, Microsoft MCSE or other M365 certifications
- Valid Driver’s license
- Minimum of three years of experience in computer networks and systems maintenance
- Experience of managing multiple Microsoft platforms including M365, Exchange Online
- Solid experiencing with networking technologies like LAN, WAN, VPN, APN, DNS, DHCP
- Extensive experience and knowledge in IT networking ** Technical and Behavioural Competencies**
- Must have a high level of comfort working in a rapidly changing, fast-paced start-up environment.
- Highly motivated, experienced, resourceful and efficient with a “Can Do” customer centric attitude
- Extensive knowledge of relevant operating systems and software.
- Telephonic / Video /Face-to-face call communication skills when assisting customers and troubleshooting
- Assisting internal and external users with hardware and software issues
- Attending internal and External meetings
- A good understanding of Security and Data Protection Act

  • Assistant Director of ICT Services

    5 days ago

    Pretoria, Gauteng, South Africa Department of Community Safety Full time

    Job Title: Assistant Director of ICT ServicesJob Summary: We are seeking a highly skilled Assistant Director of ICT Services to join our team and lead the delivery of our ICT services. The successful candidate will have exceptional leadership and technical expertise to drive service excellence.Key Responsibilities:Service Leadership: Provide strategic...

  • Ict Business Applications, Manager

    3 weeks ago

    Pretoria, South Africa Affirmative Portfolios Full time

    **Information Technology** **Pretoria** ***: **JOB OUTLINE** **ICT Business Applications, Manager** **PERMANENT** **PRETORIA** **Division** - Corporate Services **Sub division** - ICT Business Applications **Reports to** - Head: ICT & Knowledge Management **Subordinate Level**: - Specialist: Application Development & Support - Specialist: Web...

  • ICT Service Delivery Manager

    5 days ago

    Pretoria, Gauteng, South Africa Department of Community Safety Full time

    Job OverviewThe Department of Community Safety is seeking a skilled ICT Service Delivery Manager to oversee the effective management of our information technology services. This role requires strong leadership and technical expertise to ensure seamless service delivery.Key Responsibilities:Service Management: Define, build, and manage IT service catalogues...

  • Ict Service Manager

    7 days ago

    Pretoria, South Africa Companies & Intellectual Property Commission Full time

    **ADVERTISEMENT** *** **ICT Service Manager (**JG P7) Ref No: S20001** **Employment type: Permanent** **Job Purpose**: Proactive Management of the ICT service calls and act as a link between ICT and business. **Required Minimum education/training** - 3 year ICT National Diploma or degree (NQF 6 or higher) - ITIL training/certification - MSCE, A+,...

  • Technical Services Engineer

    6 days ago

    Pretoria, Gauteng, South Africa Mediro ICT Recruitment Full time

    About the Role:Mediro ICT Recruitment is looking for an Infrastructure Management Technician to join their team.Main Responsibilities:Apply technical expertise to administer and monitor license services, encompassing multiple server and platform types.Ensure meticulous documentation of all processes and configurations, leveraging relevant tools and...

  • Desktop Technician

    3 days ago

    Pretoria, South Africa Financial Sector Conduct Authority Full time

    **Purpose of the Job**: To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager. **Key Performance Areas**: - Manage...

  • Ict Manager

    2 weeks ago

    Pretoria, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Tshwane (Pretoria)** **(Market related, Negotiable)** The ICT Manager plays a crucial role within the ICT infrastructure team, providing strategic leadership and oversight. Responsible for driving the development and implementation of ICT strategies aligned with organizational objectives, they lead a team of skilled IT professionals, fostering...

  • Technician: IT Support

    3 days ago

    Pretoria, South Africa South African Bank Note Company Full time

    **Job Summary**: Provide technical support to business users of ICT equipment and systems. This will include end user support, desktop support and infrastructure support across both hardware and software platforms. **Main Responsibilities (not limited to)**: - Install, configure, and maintain end user computing devices such as laptop computers, printers,...

  • Senior Advisor

    3 weeks ago

    Pretoria, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: Reporting to the Chief Digital Officer, the incumbent will design and develop programs aimed at improving municipal Digital and ICT capability maturity. To provide advice and guidance to municipalities on how to lead, manage, govern, and operate ICT functions in a digitally evolving world. **Minimum Requirements**: - Stakeholder...

  • Enterprise Service Management Consultant Durban

    5 days ago

    Pretoria, Gauteng, South Africa Mediro ICT Recruitment Full time

    Job Title: Enterprise Service Management ConsultantWe are seeking an experienced Enterprise Service Management Consultant to join our team at Mediro ICT Recruitment in Durban.About the CompanyMediro ICT Recruitment is a leading recruitment agency specializing in IT and technology placements. Our mission is to connect top talent with innovative companies.Key...

  • Senior Advisor: Municipal Ict Services- Pretoria

    3 weeks ago

    Pretoria, South Africa Affirmative Portfolios Full time

    **Information Technology ~ Networking / Infrastructure IT ~ Planning and Coordination** **Pretoria** ***: **Senior Advisor: Municipal ICT Services - Pretoria-Permanent - Salary**: **R 662,576 - R 1,104,294** **Role Overview** Reporting to the Chief Digital Officer, the incumbent will design and develop programs aimed at improving municipal Digital and ICT...

  • Ict Service Desk Agent: Technical Support

    2 weeks ago

    Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **Purpose Statement** To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

  • Ict Governance Officer

    4 weeks ago

    Pretoria, South Africa Nambiti Technologies Full time

    We are recruiting for an ICT Governance Officer. Develop, manage, and enhance the ICT governance framework, road map & processes. - Manage the ICT policies and procedures and frameworks and make sure that they are in compliance and up to date. Conduct annual reviews with the policy/process owners. - Research, recommend, manage, and participate in...

  • Ict Manager

    3 weeks ago

    Pretoria, South Africa Frimo Recruitment Agency Full time

    Define the structure and roles necessary for effective technology delivery. - Establish daily, weekly, monthly, and annual cadences for technology delivery. - Manage performance for IT/ICT staff, including training, mentorship, and professional development. - Oversee project management, including definitions, timelines, and tracking for all ICT...

  • ICT GOVERNANCE SPECIALIST

    2 weeks ago

    Pretoria, South Africa FRIMO RECRUITMENT AGENCY Full time

    There is a position for 24 months fixed term contract for ICT GOVERNANCE SPECIALIST in Pretoria.PURPOSE OF THE JOBTo manage and continuously enhance ICT governance frameworks and processes in alignment with COBIT, ITIL best practices, and the South African DPSA Governance Framework.This role ensures effective ICT governance, risk management, and compliance...

  • ICT GOVERNANCE SPECIALIST

    2 weeks ago

    Pretoria, South Africa FRIMO RECRUITMENT AGENCY Full time

    There is a position for 24 months fixed term contract for ICT GOVERNANCE SPECIALIST in Pretoria. PURPOSE OF THE JOB To manage and continuously enhance ICT governance frameworks and processes in alignment with COBIT, ITIL best practices, and the South African DPSA Governance Framework. This role ensures effective ICT governance, risk management, and...

  • ICT Auditor Manager

    14 minutes ago

    Pretoria, Gauteng, South Africa Ananzi Full time

    Job Description:As an experienced ICT Auditor, you will lead the development of a comprehensive annual audit plan for the ICT audit function, covering the BMA ICT environment audit universe. You will manage and conduct ICT audits in accordance with professional auditing standards, internal policies, and regulatory requirements.Key Responsibilities:Develop an...

  • Specialist: Ict Security

    3 weeks ago

    Pretoria, South Africa FRIMO RECRUITMENT AGENCY Full time

    **My client in Pretoria is looking for Specialist**: ICT Security for 16 months **MAIN PURPOSE OF THE JOB**: To define, operate and manage Sedas information security management system and services to minimise business impact of operational information security vulnerabilities and incidents in line with Sedas ICT governance framework and policies. **KEY...

  • Administration Officer: Ict

    4 weeks ago

    Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

    **JOB PURPOSE** Provide a comprehensive administration support service to the Head of ICT, ICT business unit and the FIC committees. **KEY PERFORMANCE AREAS**: - Develop and maintain ICT business unit filling system as per FIC policies. - Prepare reports, collate documents, submissions as well as correspondence on behalf of the ICT business unit. - Ensure...

  • Temp Ict Infrastructure Manager

    3 weeks ago

    Pretoria, South Africa Dalitso Holdings Full time

    Ensures that the company’s ICT systems are available, secure and functionally reliable and that clients and other authorized users are provided with support in order to use the ICT systems effectively and to act as a coordinator on the operation of the ICT systems. **Key Performance Areas**: - Manage employees as appropriate within the division to...