Night Manager
2 weeks ago
Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
**What are we looking for?**
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Night Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Please note that this position is open to South African citizens only and requires a valid driver’s license.** A four star hotel in Cape Town, is seeking an inspiring, empowering, and results-oriented Night Manager. This role requires a leader with a passion for service excellence, maintaining standards, and achieving financial goals. Duties and...
-
Night Manager
3 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Duties and Responsibilities** - Overseeing all hotel operations during the night shift - Managing guest check-ins and check-outs - Handling guest inquiries and resolving issues promptly - Ensuring security protocols are followed and addressing any security concerns - Coordinating with other departments to maintain high service standards - Conducting...
-
Night Manager
1 month ago
Cape Town, South Africa One&Only Cape Town Full timeNight Manager (13700) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Duty Night Manager
1 week ago
Cape Town, South Africa The Glen Boutique Hotel and Spa Full timeDuty Manager/Night Audit. Assistance of guests through the night and night admin and finance reporting.
-
Assistant Night Manager
6 months ago
Cape Town, South Africa Edge Personnel (Pty) Ltd Full timeThe successful applicant will be required to: Manage at night in the absence of Duty Manager, Night Manager or General Manager Provide effective, excellent guest service Assist in Front Desk duties, including check-in and checkout of guests Support and assist Night Manager in the day-to-day operations Uphold staff appearance and grooming...
-
Night Manager
2 months ago
Cape Town, South Africa Hilton Full timeNight Manager - EMEA A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to...
-
Night Manager Mp
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAt The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities...
-
Night Auditor
3 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA 5* wine estate and hotel in Stellenbosch is seeking a dedicated Night Auditor to join their team. This establishment offers a tranquil environment, surrounded by beautiful vineyards, and is known for its luxury accommodation, exceptional service, and fine dining experiences. **Key Responsibilities**: - Conduct nightly audits of hotel transactions to...
-
Night Manager
4 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeJob Title: Night ManagerCareer Custodians is seeking a Night Manager to join our team at The Bay Hotel, a luxury hotel based in Camps Bay. The successful candidate will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift.Key Responsibilities:Check in guests and manage any requests they might haveEnsure...
-
Duty Manager
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Duty Manager (Night Shifts)** A boutique hotel in the Southern Suburbs is seeking a dedicated and experienced Duty Manager to oversee operations during night shifts. **Key Responsibilities**: - Manage and oversee all hotel operations during night shifts to ensure smooth running and guest satisfaction. - Conduct guest check-ins and check-outs, handle...
-
Night Duty Manager
2 months ago
Cape Town, South Africa The Good Human Full time**Balancing Financial Transactions**: Reconcile the day's financial transactions, including room charges, restaurant tabs, and any other revenue streams.Ensure that all payments, cash, credit cards, and other transactions are balanced and posted correctly to the system. - **Running End-of-Day Reports**: Run audit reports that summarize the hotel’s...
-
Night Auditor
1 month ago
Cape Town, South Africa HotelJobs.co.za Full time**REQUIREMENTS**: - At least 1 years’ experience in a 4* or 5 - Front Office position of Receptionist, Night Auditor - Computer literate - Front Office, Reservations, Cashiering & Reporting - essential - Previous Auditing Experience an advantage - Computer Literate - Windows and experience in Word and Excel essential - Excellent Communication Skills -...
-
Night Auditor
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for a diligent Night Auditor to join our hotel staff. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift. Night Auditor Responsibilities: - Keeping hotel financial records...
-
Night Duty Manager
5 months ago
Cape Town, South Africa Global Talent Solutions Full timeNight Duty Manager Leading property management company is looking for a night duty manager for a commercial and residential building based in Cape Town CBD **Responsibilities**: - Respond to and co-ordinate nighttime emergencies i.e., plumbing/electrical failures etc. - Call the emergency/after hour contractors etc. - Ensure guards are alert and at their...
-
Night Chef
2 weeks ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeJob Title: Night ChefThe Night Chef at The Royal Portfolio is responsible for managing the night shift in our busy hotel from 23:00 – 08:00. This role ensures that all guest and hotel requirements are met and maintained at the highest standards of the company.Main Responsibilities:Assist the Executive Chef and Senior Sous Chefs in maintaining and managing...
-
Night Chef
1 month ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeJob Title: Night ChefThe Night Chef at The Royal Portfolio is responsible for ensuring the smooth operation of the kitchen during the night shift. This role requires a high level of organization, communication, and leadership skills to manage a team of kitchen staff and maintain the highest standards of food quality and service.Main Responsibilities:Assist...
-
Night Auditor
5 months ago
Cape Town, South Africa One&Only Cape Town Full timeNight Auditor (11670) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Night Manager
4 weeks ago
Cape Town, South Africa Newmark Hotels Full time**Title: Night Manager** **The Onyx Hotel, Cape Town** **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Carries out a detailed audit on the previous day’s business & verifies the revenue taken - Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest...
-
Night Manager
3 months ago
Cape Town, South Africa Newmark Hotels Full time**Title: Night Manager** **The Onyx Hotel, Cape Town** **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Carries out a detailed audit on the previous day’s business & verifies the revenue taken - Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest...
-
Night Auditor
4 days ago
Cape Town, South Africa Belmond Full timeAs a Night Auditor at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury,...