Hotel Night Manager

3 days ago


Cape Town, South Africa CRESTA HOTELS Full time

Purpose of the Job:
To ensure the smooth running of all departments and ensure that the supervision and training of all night staff is maintained at the highest possible standard.

1. Perform daily checks of all controls i.e. keys, adjustments/corrections, paid outs, high balance accounts, Guest ledger accounts, duty rosta to meet occupancy trends.

2. Assist in preparation and execution Front Office action plan in line with the set objectives.

3. Ensure a memorable experience for guests, from welcome, check in and check out, room allocation and ensure all billing is done correctly and timeously

4. Check registration cards to ensure guest profiles have been captured correctly.

5. Ensure that check in and checkout procedures are strictly adhered to.

6. Avail oneself at all times to deal with customer queries, problems or complaints.

7. Check all department equipment to ensure it is in working order so that service delivery is not affected.

8. Complete cash up for all departments

9. On the job training and coaching of all night staff members

10. Meet Guests regularly and deal with their inquiries/requirements promptly in a courteous efficient manner.

11. Check hanging accounts and deal with them by directing or charge the company or member of staff and communicate with Front Office Manager.

12. Liaise with other departments particularly Housekeeping and F&B to improve communication.

13. Ensure that Night Audit balances all departments, and that revenue report balances daily

14. To maintain the highest standard of cleanliness in front office and public areas and see that the kitchen is properly cleaned at night.

15. Carry out any assignment work promptly as required by the Front Office Manager/General Manager within the agreed performance standard.

16. Be familiar with local events taking place in the city and the country at large so that you can become a source of information to both the guest and your subordinates.

17. Be familiar with the employee’s handbook to ensure that all rules/procedures and company policies are always adhered to.

18. Be familiar with the BCEA so that correct procedures are taken when disciplining staff.

**Education**:

- Certificate (preferred)

**Location**:

- Cape Town, Western Cape (preferred)



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