Night Manager
2 weeks ago
**Please note that this position is open to South African citizens only and requires a valid driver’s license.**
A four star hotel in Cape Town, is seeking an inspiring, empowering, and results-oriented Night Manager. This role requires a leader with a passion for service excellence, maintaining standards, and achieving financial goals.
Duties and Responsibilities:
- Manage and monitor the activities of all employees on the night shift, ensuring adherence to hotel standards, employee handbook, and policies.
- Provide coaching, training, and correction where needed.
- Oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct briefings for all staff during the night shift.
- Act as the manager on duty in the absence of senior management, handling complaints, problem-solving, disturbances, special requests, and any other issues.
- Monitor and develop team member performance.
- Accurately complete the daily night audit, balance all reconciliations, and oversee the preparation and accuracy of Daily Revenue Reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department.
Qualifications Needed:
- Matric Certificate.
- Hospitality qualification from a recognised South African or International Educational Institution.
- 5 years' experience as a Front Office/Night Manager in a busy 4/5*, high-demand environment, including a leadership role.
- Strong room division and food and beverage operational background with experience in leading and managing teams.
- Ability to work shifts and fulfil duty management shifts when required.
- Valid driver’s licence.
- Proficiency with technology, including micros, opera/speed point machines, CCTV, and MS 365.
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