Night Auditor
3 days ago
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Night Auditor to join our Front Office team.
**Main duties include but are not limited to**:
- Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.
- Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
- Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.
- Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
- Monitors correct documentation of all transactions by Front Office staff.
- Responsible for preparation and processing of all reports generated e.g., Daily Handover and Financial Reports.
- Responsible of the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front Office and Finance Manager.
- Keep the Front Office Manager informed on all major operational matters.
- Relieve the Night Manager in his / her absence.
- Ensure all other outlets are performing during the night e.g. Housekeeping, In Room Dining, Stewarding and Security.
- Check in guests arriving at night, handle guest requests and take reservations.
- Respond properly in the hotel emergency and safety situations.
- Provide accurate information to guests in a courteous manner, fill all reasonable guests request and requirements and anticipates guests needs.
- Take messages for in-house or arriving guests in accordance with procedures.
- Handle incoming and outgoing mail packages and faxes.
**Requirements**:
- Hospitality management diploma or similar relevant qualification.
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
- Experience with hotel reservations software - advantageous.
- Experience with accounting procedures and administrative tasks essential.
- Excellent written and verbal communication skills.
- Ability to manage staff & self.
- To be well versed with Front of House & Financial procedures.
- Excellent computer skills.
- Good understanding of data entry, accounting, word processing, invoicing and billing procedures.
- Self-motivated, proactive work ethic.
**Benefits**:
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
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