![Edge Personnel (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Assistant Night Manager
4 weeks ago
The successful applicant will be required to:
Manage at night in the absence of Duty Manager, Night Manager or General Manager
Provide effective, excellent guest service
Assist in Front Desk duties, including check-in and checkout of guests
Support and assist Night Manager in the day-to-day operations
Uphold staff appearance and grooming procedures
Ensures that all Front Office policies and procedures are adhered
Responsible for that the nightly end of day reporting is complete - ensuring accuracy in balancing accounts
Perform all necessary reconciliations and audit functions for the Reception/Front Office in order to complete the day's business
Deal with any guest requests and complaints in a polite and efficient manner
Complete preparation work and administration work which the Assistant Front Office Manager has passed on
Provide guidance and motivation to the night team
Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching
Move around the hotel to interact with as many guests and staff as possible
In the absence of the Night Manager, take on the role of team leader if a crisis situation arises
Thorough knowledge of emergency procedures and general crisis situation procedures
In the absence of the Night Manager, responsible for the Health and Safety of all departments and guests for the night period
**Qualifications**:
Matric or an equivalent qualification
Certificate / Diploma Hospitality
Minimum 3 - 4 years’ experience within the hospitality industry as a Night Auditor / Assistant Night Manager essential
Computer Literate with skills in Excel & Word & Room Master exp. will be adv.
Understand the GDS & GGS and other systems used in the travel industry
Fluent in English & Afrikaans
Own Transport
**Skills**
The ability to converse in one of South African’s other 10 official languages and an international language would be advantageous
Excellent organisational, communication and administrative skills
The confidence to liaise with guests and colleagues alike
Good communication skills to find out exactly what your guests require
Personal charm on dealing with guests telephonically & face to face
Attention to detail with a “Can-Do” attitude
Customer service attitude & solution oriented
Self-motivated and results driven
Professional personal presentation and assertiveness
Ability to work under pressure and systematic
Must be someone who is bubbly, humorous and pleasant
Need to be professional at all times
Diligent, honest & disciplined
Committed to service excellence
**Job Types**: Full-time, Permanent
**Salary**: R10,000.00 - R12,000.00 per month
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