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Duty Manager
3 weeks ago
**Duty Manager (Night Shifts)**
A boutique hotel in the Southern Suburbs is seeking a dedicated and experienced Duty Manager to oversee operations during night shifts.
**Key Responsibilities**:
- Manage and oversee all hotel operations during night shifts to ensure smooth running and guest satisfaction.
- Conduct guest check-ins and check-outs, handle late-night guest requests, and provide assistance as needed.
- Monitor security measures to ensure a safe environment for both guests and staff.
- Perform nightly audits and prepare financial reports for management.
- Address and resolve any guest complaints or issues promptly, maintaining a high standard of service.
- Coordinate with different departments to ensure seamless operations and guest comfort.
- Handle emergency situations in a calm and efficient manner, following hotel protocols.
**Requirements**:
- Own car and a valid drivers licence.
- Recent experience in a 4/5-star hotel as a Duty Manager or similar role is essential.
- Strong problem-solving skills and the ability to work independently during night shifts.
- Excellent communication and customer service skills.
- Proficiency in hotel management software and financial reporting.
- Ability to remain composed and professional in high-pressure situations.
- Willingness to work night shifts, weekends, and public holidays.
**To Apply**:
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