Night Auditor

6 months ago

Cape Town, South Africa One&Only Cape Town Full time

Night Auditor
(11670)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Under the leadership of the Night Manager and the general direction of the Front Office Manager, verifies the accuracy of guest accounts and balancing Departmental charges. With experience in a high quality luxury boutique hotel/resort, the Night Auditor will support the Front Office and Guest Relations team in offering the highest level of customer service and supporting our colleagues to ensure a positive team spirit, supports all property operations, ensuring that the highest levels of hospitality and service are provided. Compile the computerized update and mathematically verify and record all revenue processed for the hotel operation. The night auditor will also serve our guests in an efficient, friendly and professional manner in accordance with the standards of the One&Only. Manages the flow of questions and directs guests within the lobby, supports the tracking and resolution of service issues.

**Key Duties and Responsibilities**

Night audit and front office operations
- Balance all daily reports for the Hotel
- Post and balance charges timeously and efficiently
- Prepare restaurant audits to breakdown and balance restaurant figures
- Run various reports - hand written and computerized
- Complete all required night audit forms by shift end and submit to the Accounts Department
- Frequent Communication throughout the shift with Security Patrol. Administer Directions when required.
- Effectively and completely train all new or relief staff in Night audit procedures
- Operate computer equipment and reservations system.

General duties
- The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
- The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
- The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
- The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
- The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
- The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

**Education or Certification**
- **Must be computer literate, knowledge of MS Office, Excel and Opera is essential.**:

- **Must be able to work well with limited supervision and under pressure and be able to multi-task.**:

- **Must have experience as a Night Auditor in a five-star environment for a minimum of 2 years.**:

- **Cashiering experience is essential.****:

- **Have an ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding. European language skills will be advantageous.**

**Business or Management qualifications are desirable**

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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