Lodge Manager, Kruger Area: Salary to Be Discussed
10 hours ago
**Cedar Wood Recruitment is now recruiting for a Lodge Manager at a luxury game lodge near the Kruger National Park. The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures and to maximise guest satisfaction.**
***Key Performance Areas**
**_ Lodge Management_**
- Assume full responsibility for the overall property operations in the absence of the General Manage
- Maintain and ensure the good will of the MORE brand at property level
- Be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market, and hosting Journalists
- Ensure the developed set of MORE and property standards are upheld and maintained
- Maintain a consistently high level of innovation in guest experiences while keeping up to date with both competitor offerings and current trends in the hospitality industry
- Be readily available to respond to all guest queries and complaints always in a pleasant and constructive using feedback as a learning experience and platform for constructive discussion
**_Capacity Development and Management_**
- Implement training and facilitate the use of MFC appointed internal and external trainers
- Provide effective leadership through professional management and encouragement of all subordinates, including mediation
- Take part in regular Operations forums with the intention of aligning the management teams and ensuring optimised teamwork and collaboration
**_Fire, Hygiene, Health and Safety_**
- Ensure that work practices and areas are efficient, clean, and hygienic
- Ensure adherence to the Hygiene and HACCP Standard Operating Procedures
- Ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety
**_Sustainability_**
- Live and work in a sustainable way that protects the environment and cares for our communities
- Strive to limit your impact on and conserve the environment through our focus on energy, water, waste, food, materials, and conservation
- Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents
- Ensure that employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme
**_Financial_**
- Set annual operating targets, which will form part of the property’s annual business plan
- Direct services to maintain budget or decrease costs while still delivering service to standard
- Ensure that the department operational budgets are strictly adhered to
**_Human Resources_**
- Maintain discipline in the departments according to company standards and address deviations according to disciplinary company standards
- Follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation
- Ensure effective training programmes for staff are being conducted on a regular basis as outlined in the departmental training plan
- Drive counselling and succession planning for the department
- Have a full working knowledge of local legislation and labour law
**_Leadership_**
- Manage assigned departments to produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures while maximising guest satisfaction
- Have full working knowledge and capability to perform and manage all duties and tasks in the assigned places of work as per the performance standards
- Review and change standards on a regular basis reflecting changes in trends, guest expectations and operating philosophies
- Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management
- Demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation
- Respond to changes in your job function as dictated by the industry, or the property
- Maintain and promote good working relationships with own colleagues and all other departments and properties
- Drive the performance management process and ensure compliance according to company standards
- Ensure deadlines on all projects are met
**_ _**Requirements: Qualifications, Skills, Knowledge, Experience**
- Grade 12, Diploma in Hospitality Management
- Valid code 10 driver’s license
- Sound experience in Hospitality and Private Game Lodge environment
- At least 5 years minimum experience in a Lodge Management position
- Sound Knowledge of MS Office Suite
- Administration and financial competence
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB).
- Sound product and market knowledge, including inte
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