General Manager, Kruger Area: Salary to Be Discussed

2 weeks ago


Mpumalanga, South Africa Cedar Wood Recruitment Full time

**Cedar Wood Recruitment is now recruiting for a General Manager of luxury lodges within a private game reserve near the Kruger National Park. You will assume full responsibility for daily operations, ensuring fiscal discipline, five-star Guest experiences and effective leadership of the Management team.**

***Key Performance Areas**

**_ General Management_**
- Maintain and ensure the good will of the MORE brand at a property level
- Be a key ambassador of MORE and its brands, including hosting site inspections, communicating with the market and hosting journalists
- Ensure the developed set of MORE and property standards are upheld and maintained
- Ensure management personnel comply with the MORE standard, ensuring a streamlined and effective management structure in line with hospitality trends
- Ensure effective monthly departmental meetings take place
- Assist in achieving the best procurement agreements
- Keep property innovative in Guest experiences and up to date with competitors, trends etc
- Be readily available to deal with Guest queries and complaints.

**_Development & Staff Management_**
- Identify and develop individuals who show potential to grow into positions
- Implement training plans
- Provide effective leadership through professional human capacity management and encouragement of all subordinates, including mediation

**_Communication & Systems_**
- Maintain the use of existing systems in line with MORE standards
- Effective communication with front-line staff using relevant platforms to ensure accurate, clear and well-articulated guest communication at all times

**_Human Resources and Community_**
- Ensure HR policies and procedures and disciplinary codes are upheld
- Ensure all statutory requirements in the “Basic Conditions of Employment Act” are maintained by the lodge

**_Financial and Compliance_**
- Compile all operational expenditure budgets during the annual budget setting process for presentation to MORE General Manager of Operations
- Ensure compliance with set operational variable costs
- Attend monthly meetings with MORE Financial Manager
- Ensure correct operating licenses are in place and are current

***Requirements: Qualifications, Skills, Knowledge, Experience**

**Grade 12 (essential)**
- Degree/Diploma in Management/Finance/Tourism (advantageous)
- At least 5 years’ experience in senior management positions (essential)
- Previous experience within a 4-5
- Game Lodge
- Computer literate & MS Office Suite
- Keen interest in staff development
- Strong interpersonal & HR skills
- Strong Financial acumen
- Own reliable form of transport and valid driver’s license

***Personal/Professional Attributes**
- Excellent communication skills (written and verbal)
- Team player with positive attitude, enthusiasm, and emotional control
- Excellent time management and self-discipline, interpersonal and problem-solving skills
- Proactive, uses initiative and creative flair when required
- Excellent communication and interpersonal skills
- Positive attitude and approach towards teamwork
- Mature and responsible
- Strong problem-solving skills
- Passionate and pro-active towards personal growth and training
- Professional and courteous
- Honest with strong integrity and values
- Leads by example

***Remuneration and Package**
- Remuneration is competitive and commensurate with experience and skills
- Includes benefits such as medical aid, provident fund, accommodation and meals



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