Assistant Service Manager, Kruger Area: Salary to
3 weeks ago
**Cedar Wood Recruitment is now recruiting for an Assistant Service Manager at a luxury game lodge near the Kruger National Park. You will be required to supervise and control all service areas and functions in the lodge, to the required standards, ensuring smooth operations. In the absence of the Service Manager, assume full responsibility for maintaining the overall operation and administration of the F&B Service department**
***Key Performance Areas**
**_ The primary focus of this position is on Guest Service, but stock control and financial administration/management form a crucial part of the duties_**
- Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations
- Ensure consistency in services and products offered
- Monitor staff and patron activities to ensure compliance with liquor regulations
- Perform service tasks including presentation and sales of beverages and training thereof, ensuring that required profit margins are met
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks
- Promote optimal communication between the Kitchen and Service teams, including daily service meetings and pass management
- Ensure stock control, stock take, and requisition procedures are strictly and accurately followed according to par levels and property and company standards
- Maintain beverage and service equipment inventories and keep inventory records
- Ensure all guest information available is collected and communicated prior to arrival
- Ensure work practices and areas are efficient, clean and hygienic
- Assist your head of department/management in counselling and succession planning for the department
- Monitor, manage and control leave days and overtime according to company standards
- Manage the assigned department to produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the policies and procedures, to maximise guest satisfaction
- Ensure deadlines on all projects are met
***Requirements: Qualifications, Skills, Knowledge, Experience**
- Grade 12
- Food & Beverage qualification (essential)
- Computer/administration skills
- Problem solving skills
- Experience in a similar role (advantageous)
- Valid driver’s license
- South African citizen or valid work permit
- Good knowledge of the highest level of F&B customer service in a luxury environment
- Good knowledge and understanding of stock procedures and control
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used
- Basic knowledge of planning, budgeting and departmental administration
***Personal/Professional Attributes**
- Excellent communication and interpersonal skills
- Team player with positive attitude, enthusiasm, and emotional control
- Excellent time management and self-discipline
- Positive attitude and approach toward teamwork
- Willing to help in all departments when needed
- Mature and responsible
- Ability to take initiative and problem solve
- Passionate and pro-active towards personal growth and training
- Uses initiative and is proactive
- Professional and courteous
- Honest with strong integrity and values
***Remuneration and Package**
- Remuneration is competitive and commensurate with experience and skills
- Includes benefits such as medical aid, provident fund, accommodation and meals
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