Customer Support Associate

2 weeks ago

Johannesburg, South Africa Mimecast Full time

Technical Customer Support Associate

The legends in customer support

We're looking for an exceptional customer centric person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account based support to standard business contacts and Partners. As a Customer Support Associate Engineer, you will be responsible for supporting customers-specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You will field requests related to both Technical and Account Support from product features and troubleshooting to contract information and service changes. Cover our customers globally between the hours of 6am - 10pm as part of a regular shift pattern

You'll need:

- Customer service work experience, with an appreciation for how amazing customer service helps differentiate Mimecast from our competitors
- Excellent verbal and written communication skills that can be used to explain technical concepts and complex account support processes to customers in understandable terms.
- Detail oriented individual that enjoys the challenge of a fast-paced environment.
- Be able to multi-task and manage their time effectively in a high-performance environment.

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

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