Customer Support Agent
1 week ago
We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.
Job purpose:
- Resolve customer enquiries, concerns, and issues in a timely manner.
- Maintain positive and constructive relationships with the customer.
- Consistent and accurate data inputting.
- Document and track customer feedback.
- Collaborate with administration team to support their work functions where needed.
- Collaborate with the project management team nationally to ensure the customer gets timely updates and to resolve any complex queries.
- Identify opportunities for process improvement to enhance customer satisfaction.
**Requirements**:
- **Minimum 1 years experience of working in a busy customer support office environment.
- Proficient at Microsoft, including Excel
- Experience working with systems - CRM is desired but not required.
- Excellent attention to detail, organisational and communication skills.
**Benefits**:
Flexible working options are available.
Salary R8500 - R10 500 (depending on exp
26 days holidays.
On-site canteen.
Matric
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