Marketing & Customer Support
1 week ago
**About us**:
A leading African marketing and brand distribution agency with huge ambitions to grow on the hunt for a growth-minded individual who can work in a passionate and collaborative office environment.
**Job Title**:
Marketing & Customer Assistant
**Key Responsibilities**
Customer Queries:
- Assist with consumer query management
- Sales Reps/Agents Support: Support sales reps with consumer queries at store level
- Store support
- Support baby store managers with customer queries at store level
- Test products and provide feedback both at customer level as well as with international brand quality control
- Update customer reports monthly & send to Germany
- Assist with returns and quality control
- Respond to social media queries, targeting 1 hour response rate (85%)
- Follow up with orders and ensure queries are resolved
- Inventory management
- checking the marketing stock as well as promo items during annual stock take
Database management:
- Updates and management
- PR, Giveaways, Competitions:_
Customer Expos:
- Planning, build up and promotion of products to customers
- Participation in consumer expos is mandatory and considered part of function during the week and or weekends
Pregnancy Education Week/Breast Feeding Awareness Week:
- Database capturing/post event follow ups
- Follow up, record and report on PEW status ❖
Competitor analysis:
- Update monthly competitor reports for Product Manager
- Adherence to approval processes:_
- Follow Artemis’s approval process for promotion and advertising material
- Supplier Approval process. Approve all social content before needed going live
- Adhere to R991 rules
- Digital Marketing:_
- Assist with website updates including partner/client website updates
- Social media:_
- Assist with campaign management and content creation for Facebook/Twitter & Instagram
- Influencer Collaborations: Get into contact with influencers
- Update blogger list
- Prepare influencer drops, cards and their unboxing experience
- Track exposure
- Arrange giveaways
- Instagram story creation: Re-share NUK tags in insta stories.
- Create weekly insta story content
- Manage Competitions and giveaways
- Partner with bloggers on Instagram
- Monitor visitor updates and tags and respond to all
- New Product Development:_
- Research new & potential products
- Become an expert in the products we sell
- Ensure NPD action points are actioned accurately and urgently
**Salary Expectations**:
- 16k-22k CTC per month, dependant on experience
**Job Types**: Full-time, Permanent
**Salary**: R16,000.00 - R22,000.00 per month
Application Question(s):
- Please provide us with at least 3 references no older than 5 years
Application Deadline: 2023/05/01
Expected Start Date: 2023/05/02
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