Head of Customer Support

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

Job Description: The Head of Customer Marketing has the accountability for leading the Customer Marketing team in South Africa. The purpose is to drive sell-out by creating value: for shoppers, for customers and for Diageo while developing commercial talent. They define and drive strategies focused on enabling Diageo to win at the moment of choice by...

TASKS - Assist customers with product enquiries, troubleshooting technical issues, and resolving account-related concerns. - Guide customers through product onboarding and provide training and support resources as needed. - Collaborate with internal teams to escalate complex issues and follow up on resolutions. - Document customer interactions, feedback, and...

**PRIMARY PURPOSE OF THE JOB** To ensure the professional general management and excellent performance of Capsicum Culinary Studio’s campuses in terms of its facilities, staff, sales, overall finances and student service delivery. **KEY RESULT AREAS** 1. Implement the national sales strategy and achieve branch sales targets (40%) 2. Management of Income...

**Responsibilities**: - Providing support and solutions to customer issues in a timely and efficient manner - Collaborating with other team members to ensure customer satisfaction - Building and maintaining positive relationships with clients - Identifying customer dissatisfaction and providing feedback to the appropriate department to ensure continual...

Technical Customer Support Associate The legends in customer support We're looking for an exceptional customer centric person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account based support to standard business contacts and Partners. As a Customer Support...

Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Manager of Customer Support is...

Duties and Responsibilities: The successful applicant will join the Business Support team and will be asked to become involved in the following tasks: - To maintain a high degree of customer service for all support queries and adhere to all service management principles - To take ownership of user problems and be proactive when dealing with user issues -...

- **Qualifications**: - A medical qualification, registerable with the HPCSA as a specialist - At least 5 years' experience as a Paediatric Gastroenterologist, - At least 5 years’ experience at mid-management level, - Appropriate teaching and research experience are essential requirements for the position, whereas a PhD would be advantageous. - The...

-The Administrative Officer is responsible for various administrative and secretarial tasks, including servicing the Head of School (HoS) and committees, facilitating meetings, managing specific projects on behalf of the HoS, and making routine decisions concerning administrative, student and staff matters. The incumbent provides a professional office...

Head Customer Experience - JHB North Company requires the services of a talented and experienced Head: Customer Experience to focus on developing, implementing and reviewing the customer experience strategy in order to ensure that the approved strategic objectives are achieved for the business within the stipulated timeframes. The successful incumbent will...

The School of Clinical Medicine in the Faculty of Health Sciences seeks to appoint an Academic Head of obstetrics and gynaecology. The school invites applicants from the existing joint staff and beyond. The Academic Head of obstetrics and gynaecology will be an outstanding physician and an eminent authority in the field of obstetrics and gynaecology or its...

Malvern Panalytical South Africa, is looking for an ambitious Customer Service Manager, who will be responsible for customer service in South Africa and Sub Saharan Africa. In this role you manage a team of Customer Service Engineers and the Administrative support office, focusing on installing, maintaining and repairing field based analytical...

As a Customer Support Specialist (Spare Parts), you will be part of the Industrial Automation Division and Power Generation Business Units (BU) based in Modderfontein. ABB is the World leader in Industrial Automation (IA) division delivers integrated solutions for control, plant optimization, and industry-specific application knowledge and services to help...

Electrical distributor looking for a Customer Support Agent to join their organisation.Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and...

**Qualifications**: - A medical qualification, registerable with the HPCSA as a specialist - At least five years of experience as an Endocrinologist, - At least five years of experience at the mid-management level, - Appropriate teaching and research experience are essential requirements for the position, whereas a PhD would be advantageous. - The applicant...

JOB TITLE - HEAD OF SERVICE CENTRE Reporting to the Managing Director and assuming an important, managerial and strategic role within the wider management team, the Head of Service Centre is responsible for the company’s local and offshore Managed Services operation. This key individual must be technically minded with an exceptional customer focus, have...

Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Responsibilities:Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.Manage first contact with prospective customers by evaluating...

**About the Role** RPM is seeking an experienced Customer Support Consultant to provide first-level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). This is a permanent full-time role based in our Johannesburg office and allows for a flexible hybrid work arrangement. The Customer Support Consultant will...

**About the Role** RPM is seeking an experienced Customer Support Consultant to provide first-level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). This is a permanent full-time role based in our Johannesburg office. The Customer Support Consultant will be responsible for investigating and resolving...