Team Leader Customer Service

Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...

**Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

**Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...

We are a people-orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

**Talksure is looking for a highly qualified Quality Assurance Team Leader** **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team **DUTIES AND RESPONSIBILITIES** To ensure customer satisfaction through monitoring agent interaction with the customer. - Collate and distribute send reports - Liaise with sales...

**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

We are recruiting for an experienced Dialler Team Leader to build, monitor and maintain all inbound and outbound Dialer activity service levels across all multi - functional areas. **KEY EXPERIENCE AND QUALIFICATIONS**: - Database experience working with MySQL, MSSQL etc - Experience with LINUX, Microsoft BI tools (SSIS/ SSRS/SSAS/ PowerBI) and Python/R...

We are recruiting for an experienced Dialler Team Leader to build, monitor and maintain all inbound and outbound Dialer activity service levels across all multi - functional areas. **KEY EXPERIENCE AND QUALIFICATIONS**: - Database experience working with MySQL, MSSQL etc - Experience with LINUX, Microsoft BI tools (SSIS/ SSRS/SSAS/ PowerBI) and Python/R...

Talksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. • Collate and distribute send reports • Liaise with sales...

SplashOut has an exciting opportunity available for a Production Team Leader (Signage) to be based in Umhlanga, Durban. The successful incumbent will be responsible for seamless completion of the production process by monitoring production activity, identifying problems and effectively troubleshooting solutions. Effectively supervise the day-to-day...

SplashOut has an exciting opportunity available for a Production Team Leader (Signage) to be based in Umhlanga, Durban. The successful incumbent will be responsible for seamless completion of the production process by monitoring production activity, identifying problems and effectively troubleshooting solutions. Effectively supervise the day-to-day...

Talksure is looking for a highly qualified Quality Assurance Team LeaderMAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. • Collate and distribute...

We are looking for a competent, reliable and experienced team leader to recruit, manage and motivate a team of agents on one of our local motor industry lead gen campaigns. You must have at least 1 year experience as a Team Leader You must have at least 4 years Sales experience You must be able to recruit and lead a team of high performing agents You...

Consumer Connect, an international call center, is currently recruiting for an experienced, skilled and driven Team Leader to join the team **Requirements**: 1. Leadership and Management: - Provide leadership and direction to a team of call center agents, ensuring they are motivated, engaged, and meeting performance targets. - Set clear goals and...

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 150 stores across the country. Our team of experts is looking for a passionate and driven **Team Leader **to join the Absolute Pets family at one of our growing stores in **Umhlanga.** If you want to join our team, these are a few of the...

**Position Overview**: We are seeking a dynamic and experienced Sales Team Leader to join our team. The Sales Team Leader will be responsible for leading and motivating a team of sales representatives to achieve and exceed sales targets. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales...

Martic or NQF4 - A minimum of 12 months Team Leader or Supervisor experience - The ability to teach, train and coach individuals and teams - Fluent in English - Computer Literate and Proficient in Microsoft Excel **Responsibilities and Duties** - Manage and monitor the performance of a team of call centre agents - Identify opportunities for improving...

**Primary Objectives / Role purpose** This individual will manage a team of collections advisors and will drive KPI’s, performance and overall delivery. They will lead by example and practicing sound business ethics. Our goal is to provide Gold Plated Service and deliver the most effective customer experience. **Key Responsibilities** - Three years...

We require urgently require sales team leaders due to expansion Effectively manage a team with regards to: Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Attrition **We need a Team Leader who can**: Motivation of the team **Promote diversity within the team ** Assist team members with escalated queries and on the floor...

**Debt Collection Team Leader (UK)** Outworx is a leading outsourcer dedicated to providing top-notch services while ensuring compliance and ethical practices. We value teamwork, professionalism, and commitment to achieving outstanding results. **Position Overview**: **Key Responsibilities**: - Manage and lead a team of debt collection professionals,...