Team Leader

3 months ago

Umhlanga, South Africa Consumer Connect Full time

Consumer Connect, an international call center, is currently recruiting for an experienced, skilled and driven Team Leader to join the team

**Requirements**:
1. Leadership and Management:

- Provide leadership and direction to a team of call center agents, ensuring they are motivated, engaged, and meeting performance targets.
- Set clear goals and objectives for team members and monitor their progress towards achieving them.
- Conduct regular one-on-one meetings and performance evaluations to provide feedback, coaching, and support for team members' development.

2. Performance Management:

- Monitor and analyze team performance metrics, such as call quality, average handle time, and customer satisfaction scores.
- Identify areas for improvement and implement strategies to enhance team performance and productivity.
- Address performance issues promptly through coaching, training, and disciplinary action if necessary.

3. Training and Development:

- Coordinate and facilitate training sessions for new hires and existing team members to ensure they have the skills and knowledge required to excel in their roles.
- Provide ongoing coaching and support to help team members improve their performance and develop their skills.
- Identify training needs and opportunities for skills development within the team.

4. Workflow Management:

- Manage the daily workflow of the team, including assigning tasks, monitoring queues, and reallocating resources as needed to ensure service level targets are met.
- Prioritize and escalate urgent issues or complex customer inquiries to appropriate channels for resolution.
- Implement strategies to optimize efficiency and streamline processes within the call center.

5. Customer Service Excellence:

- Lead by example in delivering exceptional customer service and handling escalated customer inquiries or complaints with professionalism and empathy.
- Ensure team members adhere to company policies and procedures for delivering high-quality service and maintaining customer satisfaction.

6. Communication and Collaboration:

- Serve as the primary point of contact between the call center team and management, relaying important updates, feedback, and performance metrics.
- Foster open communication and collaboration within the team and with other departments to resolve issues and improve processes.

Reporting and Analysis:

- Prepare and present regular reports on team performance, including key metrics, trends, and areas for improvement.
- Analyze data to identify patterns, trends, and opportunities for optimization, and use findings to make data-driven decisions to enhance team performance.

8. Adherence to Policies and Procedures:

- Ensure team members comply with all company policies, procedures, and regulatory requirements, including data security, privacy, and compliance with industry standards.
- Conduct regular audits and quality checks to ensure adherence to standards and identify areas for improvement.

9. Employee Engagement and Morale:

- Promote a positive and supportive work environment where team members feel valued, respected, and motivated to perform at their best.
- Recognize and reward team members for their contributions and achievements, fostering a culture of appreciation and camaraderie within the team.

10. Continuous Improvement:

- Stay updated on industry trends, best practices, and emerging technologies related to call center operations and customer service.
- Proactively identify opportunities for process improvements, system enhancements, or training initiatives to enhance team performance and customer satisfaction.

**Salary**: R7 000,00 - R9 000,00 per month

**Experience**:

- Team Leader: 3 years (required)
- International call center: 3 years (required)

  • Sales Team Leader

    2 months ago

    Umhlanga, South Africa Calltrain (Pty) Ltd Full time

    We are looking for a competent, reliable and experienced team leader to recruit, manage and motivate a team of agents on one of our local motor industry lead gen campaigns. You must have at least 1 year experience as a Team Leader You must have at least 4 years Sales experience You must be able to recruit and lead a team of high performing agents You...

  • Team Leader

    3 months ago

    Umhlanga Rocks, South Africa Huntswood Full time

    **Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...

  • Sales Team Leader

    3 months ago

    Umhlanga, South Africa Infinite Life Holdings Full time

    **Position Overview**: We are seeking a dynamic and experienced Sales Team Leader to join our team. The Sales Team Leader will be responsible for leading and motivating a team of sales representatives to achieve and exceed sales targets. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales...

  • Call Centre Team Leader

    1 week ago

    Umhlanga, South Africa DCSA Full time

    We require urgently require sales team leaders due to expansion Effectively manage a team with regards to: Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Attrition **We need a Team Leader who can**: Motivation of the team **Promote diversity within the team ** Assist team members with escalated queries and on the floor...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    **We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you.** **Duties** and Responsibilities** **Effectively manage a team with regards to**: -...

  • Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    **Job description** **MAIN PURPOSE OF THE ROLE** The main purpose of this role is to Monitor and Manage a Team of Sales Agents. **DUTIES AND RESPONSIBILITIES** **Effectively manage a team with regards to** - Attendance - Meeting Targets - Time Keeping - Talk Time - Productivity - Compliance - Motivation of the team - Promote diversity within the team -...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    Talksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing! As such we are looking for Junior leaders that are people centric, passionate and positive. You will need: - 2 years +...

  • Team Leader

    3 months ago

    Umhlanga, South Africa OUTWORX CONTACT CENTRE Full time

    Are you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you. Duties and Responsibilities Effectively manage a team with regards to: AttendanceMeeting TargetsTime...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    Talksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing!As such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you. Duties and Responsibilities Effectively manage a team with regards to: ...

  • Fica Team Leader

    3 months ago

    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work...

  • Team Leader/administrator

    3 months ago

    Umhlanga Rocks, South Africa Urban Lifestyle Full time

    Martic or NQF4 - A minimum of 12 months Team Leader or Supervisor experience - The ability to teach, train and coach individuals and teams - Fluent in English - Computer Literate and Proficient in Microsoft Excel **Responsibilities and Duties** - Manage and monitor the performance of a team of call centre agents - Identify opportunities for improving...

  • Umhlanga - Retail Team Leader

    3 months ago

    Umhlanga, South Africa Absolute Pets Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 150 stores across the country. Our team of experts is looking for a passionate and driven **Team Leader **to join the Absolute Pets family at one of our growing stores in **Umhlanga.** If you want to join our team, these are a few of the...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, KwaZulu-Natal, South Africa Talksure Full time

    Talksure SA are growing and we are on the hunt for exceptional leaders to join our team Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and GrowingAs such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a team...

  • Outbound Sales Team Leader

    2 months ago

    Umhlanga, South Africa Talksure Full time

    Talksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing!As such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a...

  • Quality Assurance Team Leader

    3 months ago

    Umhlanga, South Africa Talksure Full time

    **Talksure is looking for a highly qualified Quality Assurance Team Leader** **MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team **DUTIES AND RESPONSIBILITIES** To ensure customer satisfaction through monitoring agent interaction with the customer. - Collate and distribute send reports - Liaise with sales...

  • Outbound Sales Team Leader

    3 months ago

    Umhlanga, South Africa Nutun CX Full time

    We are a people-orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

  • Retail Store Manager/ Team Lead- Team Leader

    3 months ago

    Umhlanga, South Africa F and G Sourcing Specialist Full time

    Our **FMCG/Retail Client** is currently looking for a **Retail Team Leader** based in **Umhlanga** **Must reside in Umhlanga surrounding area** The Team Leader is responsible for the overseeing of the store as a whole. Experience in retail and some junior managing experience, such as a supervisor or assistant manager. **R7000- R8300**depending on...

  • Dialler Team Leader

    2 months ago

    Umhlanga, South Africa Dina Gates (Pty) Ltd on behalf of Finance Company Full time

    We are recruiting for an experienced Dialler Team Leader to build, monitor and maintain all inbound and outbound Dialer activity service levels across all multi - functional areas. **KEY EXPERIENCE AND QUALIFICATIONS**: - Database experience working with MySQL, MSSQL etc - Experience with LINUX, Microsoft BI tools (SSIS/ SSRS/SSAS/ PowerBI) and Python/R...