![iKhokha](https://media.trabajo.org/img/noimg.jpg)
Fica Team Leader
3 months ago
**Company Description**
iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.
iKhokha is seeking a dynamic FICA Team Leader to spearhead our efforts in maintaining the highest standards of customer identification and anti-money laundering practices.
If you think you have what it takes, then we want to hear from you
**So, what will you do?**
You will be responsible for leading and motivating the FICA Onboarding team ensuring that all FICA Specialists are meeting their performance requirements by providing coaching and regular feedback.
**In addition to the above, you will**:
- Keep Customer Onboarding Team Leaders informed of all changes and processes related to FICA.
- Drive and maintain service excellence through coaching, promoting efficient turnaround times and process enhancement sessions.
- Drive and maintain efficient handling time across CRM platform.
- Ensure that the team achieves call and ticket SLA’s as defined with the Line Manager.
- Drive and maintain that all FICA agents are able to interpret all FICA checks to establish if the merchant meets iKhokha requirements in order to be a legit business trader.
- Create and understanding withing the FICA team for the various different business entities to conduct the necessary FICA checks for those entities to ensure compliance and prevent money laundering.
- Immediate escalation of critical/technical issues to senior management.
- Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Line Manager & Head of Retentions.
- Provide unsurpassed service excellence to any queries/ escalations within the agreed SLA’s.
- Set clear team goals and targets based on Smart Goals
- Oversee day to day teams operations
- Provide daily, weekly and monthly reporting to agents and line manager including shift scheduling
- Monitor team performance and report on these metrics
- Discover training needs and provide necessary coaching
- Create monthly strategy for the team to achieve Smart Goals
- Work with Fraud & Risk to ensure that proper vetting is adhered to
- Communicate with team about their performance and implement one on one sessions.
- Plan and help organise team building initiatives
- Listen to team feedback and resolve any conflicts or issues that may arise
- Motivate and upskill team members
- Daily check ins with the team to understand their objectives and align those with team targets.
- Create a motivating work environment and atmosphere.
- You are required to provide stats to your team and manager: HubSpot
**Qualifications**
- Minimum of a matric qualification.
**Deal Breakers**:
- 1-2 years supervisory or management experience
- 2 - 3 years in a FICA role with exposure to FAIS
- Exposure to CRM platforms
- Excellent written and verbal communication skills with a specific focus on FICA compliance
- In-depth knowledge of performance metrics for FICA role
- MS Office Skills and Time management skills
**Additional skills**:
- FICA
- Fraud & Risk & Compliance
- Onboarding
- Support
- Data
- Sales
**Additional Information** Perks of joining the Tribe?**
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
- Be guided by visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning and development.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.
-
Fica Specialist
3 months ago
Umhlanga, South Africa iKhokha Full time**Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...
-
Fica Specialist
3 months ago
Umhlanga, South Africa iKhokha Full time**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. The...
-
Fica Specialist
3 months ago
Umhlanga, South Africa iKhokha Full time**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. The...
-
Manager / Team Leader (Real Estate)
3 months ago
Umhlanga Rocks, South Africa Pronel Personnel Full timeWell established real estate concern, specializing in the brokerage of premium residential property and commercial real estate are looking for an experienced Team Leader / Manager to join their team, based in Umhlanga. **Previous experience within real estate is essential.** **Requirements**: - Knowledge of Property Practitioners Act - Knowledge of Offer...
-
Inbound Sales Team Leader
3 months ago
Umhlanga, South Africa iKhokha Full timeCompany Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...
-
Sales Team Leader
2 months ago
Umhlanga, South Africa Calltrain (Pty) Ltd Full timeWe are looking for a competent, reliable and experienced team leader to recruit, manage and motivate a team of agents on one of our local motor industry lead gen campaigns. You must have at least 1 year experience as a Team Leader You must have at least 4 years Sales experience You must be able to recruit and lead a team of high performing agents You...
-
Team Leader
3 months ago
Umhlanga Rocks, South Africa Huntswood Full time**Job Purpose**: - Drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. **Description**: *** We are looking A Team Leader to join our team. This is a development role that seeks to give growth opportunities to our people, while also looking...
-
Sales Team Leader
3 months ago
Umhlanga, South Africa Infinite Life Holdings Full time**Position Overview**: We are seeking a dynamic and experienced Sales Team Leader to join our team. The Sales Team Leader will be responsible for leading and motivating a team of sales representatives to achieve and exceed sales targets. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales...
-
Call Centre Team Leader
7 hours ago
Umhlanga, South Africa DCSA Full timeWe require urgently require sales team leaders due to expansion Effectively manage a team with regards to: Attendance Meeting Targets Time Keeping Talk Time Productivity Compliance Attrition **We need a Team Leader who can**: Motivation of the team **Promote diversity within the team ** Assist team members with escalated queries and on the floor...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, South Africa Talksure Full time**We are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you.** **Duties** and Responsibilities** **Effectively manage a team with regards to**: -...
-
Team Leader
3 months ago
Umhlanga, South Africa Talksure Full time**Job description** **MAIN PURPOSE OF THE ROLE** The main purpose of this role is to Monitor and Manage a Team of Sales Agents. **DUTIES AND RESPONSIBILITIES** **Effectively manage a team with regards to** - Attendance - Meeting Targets - Time Keeping - Talk Time - Productivity - Compliance - Motivation of the team - Promote diversity within the team -...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, South Africa Talksure Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing! As such we are looking for Junior leaders that are people centric, passionate and positive. You will need: - 2 years +...
-
Team Leader
3 months ago
Umhlanga, South Africa OUTWORX CONTACT CENTRE Full timeAre you a dedicated and motivated professional with a passion for customer service? Do you have experience in a contact centre environment and possess exceptional leadership skills? If so, we're looking for you to join our team as a Customer Service Team Leader. About Us: We are a dynamic and customer-focused call centre, dedicated to delivering exceptional...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, South Africa Talksure Full timeWe are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you. Duties and Responsibilities Effectively manage a team with regards to: AttendanceMeeting TargetsTime...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, South Africa Talksure Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing!As such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, South Africa Talksure Full timeWe are looking for exceptional, highly motivated, Target driven and experienced Team Leaders to work for an Award winning Call Centre in KZN. If you are looking for Career Growth, fantastic salaries and great working hours then Talksure is the Place for you. Duties and Responsibilities Effectively manage a team with regards to: ...
-
Team Leader/administrator
2 months ago
Umhlanga Rocks, South Africa Urban Lifestyle Full timeMartic or NQF4 - A minimum of 12 months Team Leader or Supervisor experience - The ability to teach, train and coach individuals and teams - Fluent in English - Computer Literate and Proficient in Microsoft Excel **Responsibilities and Duties** - Manage and monitor the performance of a team of call centre agents - Identify opportunities for improving...
-
Umhlanga - Retail Team Leader
3 months ago
Umhlanga, South Africa Absolute Pets Full timeSpecialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 150 stores across the country. Our team of experts is looking for a passionate and driven **Team Leader **to join the Absolute Pets family at one of our growing stores in **Umhlanga.** If you want to join our team, these are a few of the...
-
Outbound Sales Team Leader
3 months ago
Umhlanga, KwaZulu-Natal, South Africa Talksure Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and GrowingAs such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a team...
-
Outbound Sales Team Leader
2 months ago
Umhlanga, South Africa Talksure Full timeTalksure SA are growing and we are on the hunt for exceptional leaders to join our team! Here at Talksure we pride ourselves at being people focused and growth orientated. We thrive on seeing out teams earning, learning and Growing!As such we are looking for Junior leaders that are people centric, passionate and positive. You will need:2 years + leading a...