Technical Support Specialist

7 months ago

Cape Town, South Africa Lula Full time

**ABOUT LULALEND**

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

**WHY WE DO IT**

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**
- **_Collaborative_**_ - we're a clan and work together as a team, always towards a common goal_
- **_ Committed_**_ - we're accountable and follow through no matter the challenge_
- **_ Curious_**_ - we look for better ways to do things and make a positive difference_
- **_ Connected_**_ - we stay close to, learn from and look to understand each other and our customers_
- **_ Compassionate_**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

At Lulalend, we are also committed to the growth of our staff and therefore you will be exposed to various technical training including being introduced and trained in the provisioning and maintenance of our Azure Cloud Infrastructure.

Responsibilities will include:

- Hardware procurement using external suppliers
- Hardware, software, and networking fault diagnoses and resolution
- Form a key part of the internal business Joiners, Movers, and Leavers process
- Azure Active Directory & Google Workspace administration
- Be responsible for asset management and tracking
- Triaging incoming tickets to relevant internal support teams using Zendesk and Jira

**THE COMPETENCIES WE'RE AFTER**
- Quick learner
- Ability to work collaboratively
- High attention to detail
- Self-motivated
- Highly credible and trustworthy
- Open and honest
- Strong planning skills and ability to prioritise
- Adaptable and flexible
- Resilient to change and ambiguity

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**
- Matric certificate or equivalent
- 3 - 5 years of experience in technical support or a similar customer/user-facing role
- Excellent problem-solving and troubleshooting skills, with a keen eye for detail
- Outstanding communication and interpersonal skills, with a user-centric approach
- Familiarity with a wide range of software, operating systems, and hardware components
- Experience with Zendesk and Jira is a plus
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Knowledge of networking and Azure cloud-based technologies is advantageous

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