Ecommerce Customer Support Associate
3 weeks ago
Join the innovative team at Core Group in Sandton, South Africa, where we're passionate about enhancing people's lives through top-quality electronic consumer products. We're seeking an eCommerce Customer Support Associate to deliver exceptional customer service and support the growth of our eCommerce business.
**Purpose of Position**:
- Provide top-notch customer support by solving payment, refund, gift card & coupon queries
- Manage e-commerce order & delivery inquiries with ease
- Ensure smooth operational administration
**What we offer**:
Join a thriving organisation where your career can soar Our dynamic company offers endless growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and gain valuable business insights through our comprehensive one-year leadership program. Experience a fun, challenging work environment that will stimulate your growth and offer fulfilling rewards. Don't miss out on this unique chance to step up your career.
**What can you bring?**
- Grade 12 and 5+ years of experience in e-commerce and digital marketing
- Bachelor's degree in digital marketing or business science preferred
- Proven customer focus and experience approach In-depth knowledge of products and ecosystem
- Strong process skills, e-commerce operating systems knowledge and understanding of warehousing and logistics operations
- Basic digital marketing skills a plus
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