Tech Officer: Customer Support

4 weeks ago


Cape Town, South Africa BCXP Full time

Business unit, Department, Reporting
Business Unit
CPS
Department
Field Services
Reports To
Technical Support Manager (M/S6)
Grade
OP1 Core Description
Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians. Key Deliverables / Primary Functions
Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications CompTIA A+ A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming Non-Billable



  • Cape Town, South Africa Callforce Full time

    We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector. This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end...


  • Cape Town, Western Cape, South Africa Callforce Full time

    Creating purposeful careers as we build the future of contact centre solutions Job Title Tech Support Customer Service Representative Identify and respond to the customers' needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to...

  • Tech Support Advisor

    2 weeks ago


    Cape Town, Western Cape, South Africa amplify5 Full time

    Here at amplify5 we really never stop growing And as a result, we have an exciting opportunity for new colleagues to join our (ever growing) business.What you will be doing: Manage incoming requests for technical support from customers by using Zoho. Train customers on the proper use of Client products. Properly escalate tickets to a supervisor when...


  • Cape Town, South Africa Initiate international Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an amazing career opportunity for a **Customer Success Manager** to join their team in **Cape Town**. You will be responsible for helping their existing customers leverage the full power of their product by upselling a range of upgrades. Does this...


  • Cape Town, Western Cape, South Africa ADvTECH Support Office Full time

    Overall Purpose of the JobUnder the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed...


  • Cape Town, South Africa MindMatch Consulting Full time

    Our client is seeking call centre agents to support users, working with SAGE system If you have any form of Tech Support, Help Desk experience, we would love to hear from you: Matric or Equivalent, with Maths or Accounting At least 6 months tech/help desk support Willing to work US hours **Monday to Friday**: 15:00 - 02:00am **Package**: R7768.25 plus...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Our client is seeking call centre agents to support users, working with SAGE systemIf you have any form of Tech Support, Help Desk experience, we would love to hear from you:Matric or Equivalent, with Maths or AccountingAt least 6 months tech/help desk supportWilling to work US hoursMonday to Friday: 15:00 - 02:00amPackage:R plus R500 allowanceNight...


  • Cape Town, South Africa Initiate international Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting new **job** opportunity for a **Head of Customer Service** to join their team in **Cape Town**. As part of the leadership team, you will become accountable for the net retention rate and customer satisfaction. You will work directly with your...


  • Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...


  • Cape Town, South Africa NMI Full time

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a **Customer Support Analyst**. This role is 100% on-site and is 45 working hours a week, including weekend coverage. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). **Requirements**: **What we...


  • Cape Town, South Africa amplify5 Full time

    Here at amplify5 we really never stop growing! And as a result, we have an exciting opportunity for new colleagues to join our (ever growing) business. **What you will be doing**: - Manage incoming requests for technical support from customers by using Zoho. - Train customers on the proper use of Client products. - Properly escalate tickets to a supervisor...

  • Tech Wizard

    1 month ago


    Cape Town, South Africa AristoSourcing Inc. Full time

    **AristoSourcing LLC is an Outsourcing company highly focused on Digital Marketing Industry. Our company has been in the industry for more than 7 years. We hired and referred skilled and experienced Virtual Assistants to work and collaborate directly with our respective clients from different parts of the globe that offer 100% remote work for talented and...

  • Customer Support

    2 weeks ago


    Cape Town, Western Cape, South Africa SupportYourApp Full time

    Passionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Have you ever wondered how to break into the Tech industry?What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Have you ever wondered how to break into the Tech industry?What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...

  • IT Tech/onsite Tech

    2 weeks ago


    Cape Town, South Africa Believe Resourcing Full time

    About our Client: Get ready to dive into the cutting-edge world of Information Technology! Our client is not just your typical IT support service, they’re your trusted partner in all things tech. Imagine a seamless, modern approach to IT solutions that's all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust...


  • Cape Town, South Africa Tender Business Solutions Full time

    UK Fintech seeking another Technical Customer Support Person. TenderPOS is an android POS solution and a Credit Card payments provider. We look after 100s of businesses in the UK We are looking for Technical Customer Support agents. Please note this role involves a huge variety of tasks from simple data gathering and entry, to complex problem solving. If...

  • IT Tech/onsite Tech

    2 weeks ago


    Cape Town, South Africa Believe Resourcing Full time

    **About our Client**: Get ready to dive into the cutting-edge world of Information Technology! Our client is not just your typical IT support service, they’re your trusted partner in all things tech. Imagine a seamless, modern approach to IT solutions that's all about reliability, efficiency, and personal service. From fixing PC glitches to setting up...


  • Cape Town, South Africa CareerfinderZA Full time

    **Key Performance Area**: - Liaising telephonically with clients with their enquiries and sales orders - All administration duties pertaining to various orders - Invoicing - Managing point of sale - Uploading of images onto the website - Answering enquiries on the website and social media - Accurate order taking - Explaining product requirements to client...