Tech Officer: Customer Support

7 months ago


Cape Town, South Africa BCXP Full time

Business unit, Department, Reporting
Business Unit
CPS
Department
Field Services
Reports To
Technical Support Manager (M/S6)
Grade
OP1 Core Description
Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians. Key Deliverables / Primary Functions
Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications CompTIA A+ A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming Non-Billable



  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Are you passionate about delivering exceptional customer experiences in the tech trading industry?We're looking for a highly skilled Customer Support Specialist to join our team at SupportYourApp, a leading provider of support services for tech companies worldwide.As a Customer Support Specialist, you'll play a critical role in resolving customer inquiries...


  • Cape Town, Western Cape, South Africa CallForce Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment?We are seeking a highly skilled Tech Support Customer Service Representative to join our team at CallForce. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the best possible...


  • Cape Town, Western Cape, South Africa Ditto Hire Full time

    About Ditto HireDitto Hire is a leading technology company that provides innovative recruitment software solutions to staffing firms and hiring managers.Salary InformationWe offer a competitive base salary with commission, providing a lucrative compensation package for our Support Consultant role.Job DescriptionAs a Support Consultant at Ditto Hire, you will...


  • Cape Town, South Africa MindMatch Consulting Full time

    Our client is seeking call centre agents to support users, working with SAGE system If you have any form of Tech Support, Help Desk experience, we would love to hear from you: Matric or Equivalent, with Maths or Accounting At least 6 months tech/help desk support Willing to work US hours **Monday to Friday**: 15:00 - 02:00am **Package**: R7768.25 plus...


  • Cape Town, South Africa CallForce Full time

    Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities:Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given...


  • Cape Town, Western Cape, South Africa Farm Manager SA Full time

    About the RoleFarm Manager SA is seeking an experienced Agri Tech Support Expert to join our team. As a key member of our operations team, you will be responsible for executing and overseeing the drone service and repair strategy in Gauteng, working closely with agricultural drone customers and contractors.Key Responsibilities:


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Job OverviewWe are seeking a highly skilled and motivated Tech Support Professional to join our team at SupportYourApp. This role is perfect for someone who is passionate about technology and enjoys helping others.

  • Data Engineer

    2 months ago


    Cape Town, Western Cape, South Africa Impact tech Inc Full time

    About Impact Tech IncAt Impact Tech Inc, we're passionate about our people, technology, and customer success. Our team enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to...


  • Cape Town, South Africa NMI Full time

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a **Customer Support Analyst**. This role is 100% on-site and is 45 working hours a week, including weekend coverage. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). **Requirements**: **What we...

  • Tech Wizard

    7 months ago


    Cape Town, South Africa AristoSourcing Inc. Full time

    **AristoSourcing LLC is an Outsourcing company highly focused on Digital Marketing Industry. Our company has been in the industry for more than 7 years. We hired and referred skilled and experienced Virtual Assistants to work and collaborate directly with our respective clients from different parts of the globe that offer 100% remote work for talented and...


  • Cape Town, South Africa SupportYourApp Full time

    **Passionate about the world of tech trading?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • IT Tech/onsite Tech

    6 months ago


    Cape Town, South Africa Believe Resourcing Full time

    About our Client: Get ready to dive into the cutting-edge world of Information Technology! Our client is not just your typical IT support service, they’re your trusted partner in all things tech. Imagine a seamless, modern approach to IT solutions that's all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust...


  • Cape Town, Western Cape, South Africa Parvana Full time

    About Our ClientEstablished in the 90s and headquartered in Cape Town, our client is a global company with over 500 employees. They are a diverse team of engineers, developers, and specialists who utilise cutting-edge tech and digitised processes.Our ValuesWe prioritise integrity and commitment to unity. We foster an environment where innovation thrives and...


  • Cape Town, South Africa CallForce Full time

    We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.We are aiming for speed, efficiency, increase in quality service delivery that...


  • Cape Town, Western Cape, South Africa BCXP Full time

    Job OverviewWe are seeking a skilled Tech Officer to join our team as a Call Desk Agent, responsible for delivering exceptional customer service and ensuring timely resolution of incidents.


  • Cape Town, Western Cape, South Africa Lesaka Technologies Full time

    About Lesaka Technologies">Lesaka Technologies is a leading South African financial technology company, delivering innovative services to consumers and merchants in Southern Africa.">Job Summary">We are seeking an experienced Tech Support Specialist to join our team. In this role, you will be responsible for providing technical support for our EasyPay...


  • Cape Town, Western Cape, South Africa Hyperclear Tech Full time

    Job Summary:We are seeking a highly skilled Cyberlogic Infrastructure Support Specialist to join our team at Hyperclear Tech. As a key member of our Managed Services support landscape, you will be responsible for providing advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT...


  • Cape Town, South Africa SupportYourApp Full time

    **Have you ever wondered how to break into the Tech industry?** What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills? Join our **Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock...


  • Cape Town, South Africa BCX Full time

    Job title : Tech Officer: Systems Engineer (Storage)Job Location : Western Cape, BellvilleDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries Core Description Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis,...

  • Tech Project Manager

    8 months ago


    Cape Town, South Africa Daily Maverick Full time

    **Job Advert Summary**: Are you a tech-savvy** **project manager who loves digital media and journalism? Do you have a passion for driving innovation and delivering impactful solutions? If yes, then we have an exciting opportunity for you! **Daily Maverick** is a leading independent news platform in South Africa, known for its fearless and insightful...